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I was playing baccarat on Dec 11,2020. Game # 46428043. I bet on banker. The row played out Player (9) Player (2) Banker (5) I won. The

computer did not pay me and I lost my bet. I have contacted their Help Center, Customer Service and their Dispute Dept. Received no help.

Any help will be appreciated. Thanks Donald S********

d***g@c*****t.net

Dear Donald,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru? Do I understand correctly that the winnings haven’t been rewarded properly but the bet has been accepted and deducted from the balance?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Yes you are right. I was not paid and I lost my bet. Thanks for your help.

Could you please forward your game history or any supporting evidence? Thank you.

All I have is what I wrote down. Game number 46428043. It was late in the game the Row played out

Player (9) Player (2) Banker (5) . Thanks for your help. Don

I do apologize but isn't it that only one combination is dealt per Player and one for Banker?

Dear Donald,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Yes the first game Player won with a total of 9 . The second game Player won with a total of 2. The third game was my bet on Banker. Banker won with a total of 5. That is when I lost my money. They treated it like banker lost nad banker won. Thanks for all your help. Donald S********

I understand now, thank you very much. Is there any chance that you could download or request your game history?

I will try.

Perfect. Please let me know how it went.

I have requested the history, but they are not replying. Thanks Donald S********

Thank you very much, Donald, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Hello Donald,

I'll be assisting you from now on. I will now try to contact the casino and inquire about the issue. In the meantime, If you'll manage to obtain your game history, please send it to my email (tomas@casino.guru)

We would like to ask Bovada Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’.

They do not respond to me. I appreciate all your help. Can you recommend an honest casino for USA players please?

Hello Donald,

the casino has not replied to me either, but let's give them some more time to reply. You can find our list of casinos under the 'Online Casinos' tab on our website, including the casinos we recommend for players from the USA.

Thank You for all your help. I will look at your list.

Dear Donald,

I apologize, but since we haven’t received any response from the casino regarding the issue, we cannot continue resolving this complaint and we are forced to close it as ‘unresolved’.

I am very sorry I couldn't help more, but at least closing this complaint as unresolved will negatively influence the casino's rating and other players can read about your experience in our review.

I hope you won't come across a problem like this again.