Bovada Casino - Hráč nemůže vybrat své peníze.

They want let me assist my account, I have been deposit with them for years never once had a withdrawal from them but the first time I do they close my account and say they will have a Account manager call me. I been wait for three weeks now ,I have called them over and over

Hello pipedoctor205,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bovada Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Did you use any bonus to accumulate your current casino balance? Is your account currently open? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

I they have told me my account has been verified but this was after I requested my withdrawal, no I never take bonuses.....they are just traps!! My account is suspended at this time, it's been a couple of days since I tried to contact them, I was calling or messaging them everyday for weeks and just not getting anywhere with them.

Hello pipedoctor205,

Can you please forward the conversation between you and the casino to nikolas.b@casino.guru?

Sent it to the email you provided

Thank you pipedoctor205 for all the information provided so far. I will now forward your complaint to my colleague Michal (michal.k@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hello marceloderiz,

I'm Michal, and I have taken over your complaint. I have reviewed your case and just so you know, Bovada Casino was not really much cooperative to resolve complaints with us and has recently begun to ignore us in our attempts to mediate any kind of issue, however, I will do my best to try to help you. I will contact the casino to see if I can help.

We would like to invite Bovada Casino to join the conversation.

Dear Bovada Casino,

Can you please provide information on why the player's account was suspended?

Dear marceloderiz,

I have received an email from Bovada Casino team, that you should get in touch with their Dispute Resolution Office (DRO) for assistance at disputeresolution@bovada.lv as your case needs to be investigated more in detail they are not keen to share your personal detail details with us and we have to respect that.

So please send an email with your issue to disputeresolution@bovada.lv and hopefully, you'll be able to sort it out with the casino team directly. Let me know how it's going or if you'll need any further assistance.

Dear pipedoctor205,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Dear pipedoctor205,

Unfortunately, as you have not responded to our messages and questions, we are unable to suggest possible solutions and have no choice but to reject this complaint. There is not much that can be done without your cooperation.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Michal

The player can reopen this complaint at any time.