Bons Casino - Hráč má potíže s výběrem výher.

I applied for a withdrawal about two weeks ago, but it still hasn't been processed.

I have deposited nearly $70,000 so far and have never received a withdrawal.

The casino claims that they are checking the game history with the provider, but it is too late.

KYC has already been verified.

Please help me.

Dear koisomakoto,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can better understand the situation.

How long are you a player in the casino? Have you accumulated your winnings with an active bonus?

When exactly did you request a withdrawal of your winnings? Which games were you playing in the casino? (slots, live games, multiplayer)

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

Thank you for contacting me.

I played here at the casino about two months ago.

I have never won a prize with a valid bonus.

I asked for the prize on March 19th

I played live casinos and slots

Thank you.

Dear koisomakoto,

Before we contact the casino, could you please forward any relevant communication between you and the casino to my email address at tomas@casino.guru? I'll await your reply.

Dear koisomakoto,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.