Bodog Casino ASIA - Výhry hráčů ze sportovních sázek byly sníženy.

This is an official complaint about non-compliance activities from Bodog sportsbook website.

Yesterday (30 June 2020) I placed a bet for over 5.5 bookings on La Liga game Mallorca - Celta and 6 yellow cards were brandished so the bet won. I have proof of 7 (!) different sources to confirm this. Yes, some sites missed it, but 7 independent sources including Marca, AS, goal.com and online giant benchmark whoscored.com I think is VERY clear and credible. 

I also have a screenshot of the bet I placed at Bodog which you can see they settled as "Lost".

I have contacted 3 times with Bodog over chat and email and they refuse to credit this winning bet. (email conversation available)

Therefore, I hope you can tell them to pay out my righteously won funds.

Thank you!

Dear Jillis,

Thank you very much for submitting your complaint. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue, related to a sports betting. I can contact the casino on your behalf and try to get some more information, but in the same time I’m forced to reject your complaint. If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Thank you very much for your understanding.

Best regards,

Petronela

Dear Jillis,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with a further investigation or suggest possible solutions.

The player can reopen this complaint anytime.