Blazzio Casino - Hráč nemůže vybrat výhry kvůli zablokovanému účtu.

I turned €30 into €135 on this website and waited about 3 days for the payout. Today, I checked my emails and found that my payout was denied. So, I tried to log in, but I couldn't because I kept getting a message that my login information was incorrect. When I asked the support what the problem was, they said that I had violated the terms of service, which of course I didn't.

Ich habe auf dieser Website aus 30 € 135 € gemacht und etwa 3 Tage auf die Auszahlung gewartet. Heute habe ich meine E-Mails überprüft und dort stand, dass meine Auszahlung abgelehnt wurde. Also habe ich versucht, mich einzuloggen, konnte es aber nicht, weil mir ständig angezeigt wurde, dass meine Anmeldedaten falsch seien. Als ich den Support fragte, was das Problem sei, sagten sie, dass ich gegen die AGB verstoßen hätte, was ich natürlich nicht getan habe.

Hello alexgensel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Blazzio Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account was already verified? Did you use any bonus to accumulate your winnings? What explanation did the casino give you for blocking your account, did they specify which term did you breach?

Looking forward to your answer.

Regards,

Nick

Hello Nick,

yes, my account was already verified. I didn't use a bonus. However, Blazzio still wanted proof of my payment method after I requested the payout.

Their reasoning was (and I shouldn't know more than that):

Your account was blocked due to violation of our T&C - 13.4.1 we have reasonable grounds to believe that you have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time).

Hallo Nick,

ja mein Konto war schon verifiziert. Ich habe kein Bonus verwendet. Blazzio wollte trotzdem aber noch ein Nachweis über meine Zahlungsmethode haben nachdem ich die Auszahlung beantragt habe.

Deren Begründung war (Und mehr dürfte ich nicht wissen) :

Your account was blocked due to violation of our T&C - 13.4.1 we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time).

Hello alexgensel,

Did you provide them the payment method information? Did you use a deposit method belonging to you, under your name?

Dear alexgensel,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Hallo Nick,

yes i provided them with my payment method information. Basically i gave them all the information i could possibly give (Bank statement, My Revolut Card Owner Info and so on...). And yeah the deposit method was under my name(I have used it on many other gambling websites and it worked with no problems).

Dear Alex, our system detected this account as a part of a syndicate. We are zero tolerance for any fraudulent activity and according to our T&C 13.4.1 'we have reasonable grounds to believe that You have participated in or have been connected with any form of Prohibited Practice (and the basis of our belief shall include the use by us (and by our gaming partners and our other suppliers) of any fraud, cheating and collusion detection practices which are used in the gambling and gaming industry at the relevant time);

Thus, your account and related ones were blocked. Winnings were voided as well.

Dear Blazzio Casino,

Could you please forward an evidence of your claim to nikolas.b@casino.guru for further review?

Dear Nick,

Kindly be informed that an email with the evidence has been sent to nikolas.b@casino.guru

Please let us know if any other details are needed.

Best regards,

Blazzio Team

Dear alexgensel,

Based on the evidence received from the casino, we will be now forced to reject the complaint due breach of casino terms. Please be sure to always read all the casino terms and conditions before even registering in a casino as it will lead to account closure and confiscation of balance.

Also do not hesitate to contact us in case you will come across any other trouble in any online casino.

Best regards,

Nick