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the casino blackdiamond locks my account while i am implementing my bonus.

At the beginning of the bonus I was able to win 5000 euros and was now able to successfully implement the bonus.

When I suddenly couldn't play with 80 percent of the bonus implementation and a total balance of 3660 euros (slots didn't start anymore) I asked myself what's going on and once I couldn't log in either.

I checked my mail and found this:

Hello JORG, We hope this email finds you well.After a complete review of your account activity, the Management Team has decided to bring our business relation to an end and to permanently close your BlackDiamond account, in accordance with the following rule in our Terms and Conditions: '2.6.4. The Company reserves the right to cancel the User's Account for any reason whatsoever, at any time, without notice. 'Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter. We wish you the best of luck in future endeavors. Regards,

BlackDiamond Support Team

The deactivation of the account took place in the middle of the bonus implementation when the casino noticed that I had won a large amount.

just close the account when the customer wins a large amount and doesn't have much to venture into, irresponsible something like that.

80 percent of the bonus has now been implemented (200 euros deposit + 400 euros bonus 35x d + b) 17000/21000 wagered 80 percent wagered ready.

das casino blackdiamond sperrt mein account während ich dabei bin meinen bonus umzusetzen.

ich konnte am anfang des bonusses 5000 euro gewinnen und war dabei nun erfolgreich den bonus umzusetzen.

als ich bei 80 protzent fertiger bonusumsetzung und einer gesamt balance von 3660 euro auf einmal nicht mehr spielen konnte (slots starteten nicht mehr) fragte ich mich was los ist auf und einmal konnte ich mich auch nicht mehr einloggen.

ich checkte meine mails und fand das hier:

Hello JORG,We hope this email finds you well.After a complete review of your account activity, the Management Team has decided to bring our business relation to an end and to permanently close your BlackDiamond account, in accordance with the following rule in our Terms and Conditions:‘2.6.4. The Company reserves the right to cancel the User’s Account for any reason whatsoever, at any time, without notice.’Kindly note, this decision is final and irrevocable. Thank you for your understanding in this matter.We wish you the best of luck in future endeavors.Regards,

BlackDiamond Support Team

die Deaktivierung des accounts fand mitten in der bonusumsetzung statt als das casino merkte das ich einen hohen betrag gewonnen habe.

einfach den account schließen wenn der kunde einen hohen betrag gewinnt und nicht mehr viel zu wagern hat unverantwortlich sowas.

der bonus ist nun zu 80 protzent umgesetzt (200 euro einzahlung +400 euro bonus 35x d+b) 17000/21000 wagered 80 protzent fertig gewagered.

Dear Fowi,

Thank you very much for submitting your complaint and forwarding all the relevant screenshots and communication. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation in resolving this issue, but, before we do so, could you please advise which exact bonus you have redeemed? Have you completed your account verification successfully?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

200 percent bonus have deposited 200 euros and receive a 400 euros bonus so a total of 600 euros.

received this mail today:

Hello,

Hope this email find you well!

Your account is open now.

Thank you for your understanding in this matter.

Have a great day!

You have activated my account again today so that I have the chance to finish my bonus.

after successful implementation i was able to win 4812 euro and have applied for this to be paid out.

once 4000 euro (max 4000 euro payout limit per week)

and one time 812 euros

both payouts are now pending and i have to wait for the winnings to be paid out

My account is verified and I already had 2 withdrawals in this casino once 4000euro and once 2400 euro which were also successfully executed.

200 protzent bonus habe 200 euro eingezahlt und 400 euro bonus erhalten also zusammen 600 euro.

habe diese mail heute erhalten:

Hello,

Hope this email find you well!

Your account is open now.

Thank you for your understanding in this matter.

Have a great day!

sie haben heute meinen account wieder aktiviert sodass ich die chanche habe meinen bonus fertig zu wagern.

ich konnte nun nach erfolgreicher umsetzung 4812 euro gewinnen und habe diese zur auszahlung beantragt.

einmal 4000 euro (max 4000 euro auszahlung limit pro woche)

und einmal 812 euro

beide auszahlungen stehen nun auf pending und ich muss warten auf die auszahlung der gewinne

mein account ist verifiziert und ich hatte auch schon vorher 2 auszahlungen in diesen casino einmal 4000euro und einmal 2400 euro die auch erfolgrecih ausgeführt wurden.

after successful implementation of the bonus and application for payment, my account was deactivated again

nach erfolgreicher bonusumsetzung und beantragung der auszahlung wurde mein account wieder deaktiviert

Thank you very much, Fowi, for the update. Account closure might be temporarily only.

I will set the timer for additional 6 days and if there’s no development by Thursday next week, we will intervene. Let’s stay positive and wait for good news regarding your withdrawal. Thank you in advance for your patience.

so far, no payment of the winnings has been made.

bisher keine auszahlung der gewinne erfolgt.

Thank you very much, Fowi, for providing all the necessary information. I will now transfer your complaint to my colleague Nick who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

received first payment of 4000 euros today

erste auszahlung von 4000 euro heute erhalten

Thank you fowi30 for keeping us updated. Please let us know if you will receive your second withdrawal. If the casino said there is a 4000€ weekly limit, you will most likely receive it next week.

Dear fowi30,

Could you please advise if you have received your second withdrawal? Please note, if you won't respond to us within the next 7 days, we will be forced to reject your complaint.

yes everything ok profit was paid completely

ja alles ok gewinn wurde komplet ausgezahlt

Dear fowi30,

Thank you for letting us know that your issue have been resolved. Please do not hesitate to contact us if you will come across any trouble in the future, we will gladly help.

Best regards,

Nick

Casino.guru