Black Lotus Casino - Výhry hráčů byly sníženy.

I've been promised my earnings of $6020.00 for weeks. I contacted this online casino many times trying to see the status of my earnings and I continued to get the run around. I finally called and I was told that my earnings of $6020.00 was voided and only a $1000.00 would be wire deposited into my account. This is truly unfair after I've trusted this site with my funds to play there games!!

Dear Reginald,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Have you accumulated your winnings with or without an active bonus?

Have you been informed what specifically caused the reduction of your winnings?

If there is any relevant communication between you and the casino, please forward it to kristina.s@casino.guru.

I hope, we will help you to resolve this issue as soon as possible. Looking forward to hearing from you.

Alternatively, you can post it here.

Best regards,

Kristina

Good Day Reginald,

Thank you for bringing this to our attention.

I have had a look at your account and it looks like when you deposited you claimed a a match bonus as well.

In our T&C's we state that any match bonus claimed over 100%, withdrawls will be capped to $1000.00

"6.2 Match Bonus offers greater than 100% are subject to a maximum withdrawal amount of $1,000 and need to be wagered through 60X. The remaining balance will be voided."

Hello everyone,

Thank you very much, Black Lotus Casino, for providing more insight into this case.

Dear Reginald,

We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.