Bizzo Casino - Zpracování vkladu hráče se zpozdilo.

Hello everyone.

I made a deposit via Noda Pay on 12.05 and it has not yet been credited to my account to this day.

The amount was immediately booked as a real-time transfer from my account. The casino says it takes time, which I cannot understand, as all other deposits via Noda have been and are immediately confirmed.

PS: At Bizzo, the time is displayed in UTC, therefore it shows 23:36 as the time, while my bank shows 01:37.

Hallo zusammen.

Ich habe am 12.05 eine Einzahlung getätigt Noda Pay und diese wurde meinem Konto bis heute nicht gutgeschrieben.

Von meinem Konto wurde der Betrag sofort als Echtzeitüberweisung gebucht. Das Casino sagt es dauert, was ich nicht nachvollziehen kann, da sonst alle Einzahlungen via Noda sofort bestätigt wurden und werden.

PS: Bei Bizzo wird die Zeiot in UTC angezeigt, daher steht dort 23:36 Uhr als Uhrzeit und bei meiner Bank 01:37 Uhr.

Dear TranceBabe,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate but bear in mind that it’s a complicated process that might take approximately one month. In these cases, the casino usually has its hands tied. I would also strongly recommend against depositing any more funds until the issue is resolved.

If the money got lost during the transaction, it will take some time before it’ll be credited to your casino account or returned to your bank account.

I’m sorry we couldn’t be of much help now. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Tomas

I have already contacted the payment provider. From their side, the payment was sent directly to the casino on the same day. Therefore, the problem must apparently lie with Bizzo Casino.

Mit dem Zahlungsanbieter habe ich mich bereits in Verbindung gesetzt. Von deren Seite aus, wurde die Zahlung direkt am selben Tag an das Casino gesendet. Daher muss das Problem anscheinend beim Bizzo Casino liegen.

I fully understand your frustration, TranceBabe.

As I mentioned earlier, it may take some time for the funds to be located and refunded to your bank account or credited to your casino account. As the matter is not entirely in the hands of the casino, I will set the timer for an additional 22 days to allow the transaction one full month to clear. If there’s no development by then, we will intervene. Let’s stay positive and hope for some good news regarding your deposited funds. Thank you in advance for your patience and understanding.

Dear TranceBabe,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.