Bizzo Casino - Hráč se snaží vybrat výhry.

Hello. I wanted to make a withdrawal. But my withdrawals keep getting rejected. I've uploaded all of the required documents for verification and they keep asking for new documents. I have already uploaded a photo of the front and back of the ID card. An invoice with my address on it. A screenshot of the bank statement showing the deposit and now they wanted a picture with ID in hand. I've already uploaded that. What do I do if you then cancel the payout again?

Hallo. Ich wollte eine Auszahlung vornehmen. Aber ständig werden meine Auszahlungen abgelehnt. Ich habe alle erforderlichen Unterlagen zur Verifizierung hochgeladen und ständig wollen sie neue Unterlagen. Ich habe bereits Foto vom Ausweis Vorder und Rückseite hochgeladen. Eine Rechnung mit meiner Adresse drauf. Ein Screenshot vom Kontoauszug wo die Einzahlung anzeigt und jetzt wollten sie noch ein Bild mit Ausweis in der Hand. Das habe ich jetzt auch schon hochgeladen. Was mach ich, wenn sie dann wieder die Auszahlung stornieren?

Dear Michid,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner.

Do I understand correctly that you still haven't received any confirmation from the casino regarding successful KYC verification?

Would you be so kind and send me all the relevant communication between you and the casino, so we can gather as much information as possible? My email address is kristina.s@casino.guru. 

Thank you very much in advance for your reply.

Best regards,

Kristina

Hello, you can close the complaint. After contacting support several times, my account has now been verified. And 4000 euros were paid out. 1000 euros are still open. If there are any problems again, I'll get in touch with you

Hallo, sie können die Beschwerde schließen. Nach mehrmaligen Kontakt mit dem Support wurde mein Konto mittlerweile verifiziert. Und 4000 Euro wurden ausbezahlt. 1000 Euro sind noch offen. Falls es da wieder Probleme geben sollte, werde ich mich bei euch melden

Thank you for the update, Michid. I would still recommend waiting until you receive the full amount, however, if you really wish to close this complaint, please let me know.

Exactly, then we will do it that way. I will definitely give you feedback

Genau, dann werden wir es so machen. Ich gebe auf jeden Fall Rückmeldung

Dear Michid,

Has there been any news regarding this case? We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.