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Yesterday, 08/22/2021 I requested a withdrawal in the amount of 500 reais where the amount was reversed, then I tax a new request in the amount of 550 reais this was accepted but the amount was not deposited in my account.

Then today 23/08/2021 I entered the site where I verified that the value was pending to resolve into extort the value and return to the bet where I got a profit of more than 1400 reais between gains and losses.

But after I increase the value of the bet from 25 reais to 50 reais, the site started to fail, constantly disconnecting me and I found an error message where whenever I restarted the bet was not refunded nor where the move left off... unfortunately a pity

Onten 22/08/2021 solicitei uma retirada no valor de 500 reais aond foi estornado o valor ,em seguida fisco nova solicitacao no valor de 550 reais esse foi aceito mais o valor nao foi depositado em minha conta.

Ai hoje 23/08/2021 entrei no site aonde verifiquei que o valor estava pendente resolver intao extorna o valor e voltar a aposta aonde consegui um lucro de mais de 1400 reais entre perdas e ganhos .

Só que apos eu almentar o valor da aposta de 25 reais pra 50 reais o site comeco apresentar falhas me desconectando constantemente e travano aparecendo uma mensagem de erro aonde sempre que reiniciava nao extornava o valor da aposta e nem da onde parou a jogada ...infelismente uma lastima

Dear Fornalha121,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence along with any communication to petronela.k@casino.guru? Please advise how much is your actual active balance?

Meanwhile, please check our article explaining "How slot machines are programmed" https://casino.guru/how-slot-machines-work-math#how-are-slot-machines-programmed and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

My real balance is zero because unfortunately I was taken, today 24/08 they will delete mine, I have attached proofs of failure in the game to the email.

Meu saldo real é zero pois infelizmente fui lezado , hoje dia 24 /08 eles excluirao minha, anexei no email as provas de falhas no jogo

As I follow your work, the bookmaker is not interested in solving my problem since my balance at the beginning of the failure was 1400 reais but in history this is not shown

Como acompanho o trabalho de voces a casa de aposta nao esta enteressada em resolver meu poblema visto haja que meu saldo no inicio das falha era 1400 reais mais no historico isso nao consta

Please understand, that it is very difficult for us to proceed with this case without supporting evidence. We would like to help you, but it’s impossible for us at this time. Please, if you come across any kind of proof, do not hesitate to contact us and we can reopen this complaint anytime. 

Unfortunately, after gathering all the necessary information we are rejecting this complaint. Sorry, we were not able to help you with this one, but please, do not hesitate to contact us in the future, if you run into any issues with this or any other casino. We are here to help.