BitKingz Casino - Hráč se snaží vybrat své výhry.

I applied for a withdrawal of $ 150, a day later they canceled the withdrawal, referring to the fact that the bank statement is not suitable, and I don’t have another one, the bank issues only this one, I sent a copy here. And I made a deposit with crypto(ltc), why do I need a bank statement, I still don’t understand. Now I can't even access the site.

Подал заявку на вывод 150$, спустя сутки отменили вывод ссылаясь на то, что выписка из банка не подходит, а другой у меня нет, банк выдает только эту, копию сюда отправил. И я делал депозит криптой( ltc) , зачем мне выписка из банка я так и не понял. А теперь я даже на сайт попасть не могу.

Dear dxlive86,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with BitKingz Casino.

I am afraid there was no document submitted in the complaint. Try again here or send it to me via email at tomas@casino.guru

Could you please explain if you can't access the casino website, or if your casino account was blocked?

Did you achieve your current balance with or without an active bonus? 

Did the casino explain why your bank statement is not suitable for verification?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

I wrote to them that I filed a complaint here and they concluded that the complaint can be closed.

Написал им, что подал жалобу сюда и мне сделали вывод) жалобу можно закрывать.

Dear dxlive86,

Do I understand correctly your bank statements were accepted and your cash out was processed? May we consider the issue resolved?

Yes, the issue is resolved, the conclusion is received.

Да, вопрос решен, вывод получен.

Dear dxlive86,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into issues with any online casino in the future. We are here to help.

Best regards,

Tomas

Casino.Guru