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I tried to collect my money but they told me they need to verify my account with my documents I sent everything they asked me I wait 3/4 days for the reply and they wrote me this: Hi kul, Thanks for your email. Unfortunately, your account verification failed for the following reasons: We have acquired evidence that you are acting in breach of our terms and conditions. According to rule 5.20. 5.20. If we determine, in our sole discretion, that you are using the "Double Spend" methodology, Bitcasino.io will void all bets and winnings. Specifically, if you win, then confirm your deposit on the Blockchain and attempt to withdraw, all winnings will be confiscated and your account will be permanently closed. We will also exercise this right where similar activities are attempted from any linked account. Please note that your account will remain closed and will not be released you can help me because I oh played regularly I can't understand why they tell lies I am waiting for your help thank you

Ho provato a raccogliere i miei soldi ma mi hanno detto che hanno bisogno di verificare il mio account con i miei documenti ho inviato tutto quello che mi hanno chiesto aspetto 3/4 giorni per la risposta e mi hanno scritto questo: Ciao kul, Grazie per la vostra email. Purtroppo, la verifica del tuo account non è andata a buon fine per i seguenti motivi: Abbiamo acquisito la prova che stai agendo in violazione dei nostri termini e condizioni. Secondo la regola 5.20. 5.20. Se determiniamo, a nostra esclusiva discrezione, che stai utilizzando la metodologia "Doppia spesa", Bitcasino.io annullerà tutte le scommesse e le vincite. In particolare, se vinci, quindi confermi il tuo deposito sulla Blockchain e tenti di prelevare, tutte le vincite verranno confiscate e il tuo account verrà chiuso definitivamente. Eserciteremo questo diritto anche laddove vengano tentate attività simili da qualsiasi account collegato. Tieni presente che il tuo account rimarrà chiuso e non verranno rilasci mi potete aiutare perché io oh giocato regolarmente non posso capire perché dicono bugie aspetto il vostro aiuto grazie

Dear Kul12,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. We will contact the casino and ask for their cooperation resolving this issue, but, before we do so, could you please advise which payment method you have used?

Additionally, could you please advise how is your complaint related to the following one?

https://casino.guru/bitcasino-io-player-s-account-has-been-blocked

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Bitcoin wallet Blockchain payment method

Metodo di pagamento bitcoin wallet Blockchain

Thank you very much, Kul12, for your reply. Could you please forward a screenshot of your deposit from the Bitcoin wallet? Your e-wallet address and the one of casino’s need to be visible. If you’ve made more than one deposit, please send me screenshots of all of them. Any other transactions from your wallet can be covered, we would like to check casino deposits only.

Lastly, could you please advise which Bitcoin e-wallet you own? Looking forward to hearing from you. 

Dear Kul12,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.