BiamoBet Casino - Hráčovy pokusy o uzavření účtu byly přehlédnuty.

I have asked this casino to close my account 3 times in about 6 hours they have ignored all requests. I have spent more than I should have. They have no responsible gambling or limits on this casino. Surly they have duty to answer someone’s request. I would urge others to join a casino that have limits and responsible gambling. I though it was against the law now not to have this feature

Dear Lindsss,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. First, I’d like to explain to you what the difference is between closing the account and self-exclusion:

Closing an account is simple and has almost no impact - the player can reopen the account anytime, and the casino has no obligation to the player.

On the other hand, self-exclusion does. If a player successfully makes a self-exclusion the casino agrees not to open this account or if yes only under particular circumstances (after cooling off period and this cannot be done for players who’s are addicted/with gambling problems).

Would you be so kind and forward me the account closure requests which you sent to the casino? My email address is kristina.s@casino.guru.

Thank you very much in advance.

Best regards,

Kristina

Dear Lindsss,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.