BiamoBet Casino - Hráč během hraní zažil technické závady.

From the moment I deposited the site, I started having problems with the login and I contacted the chat. The attendant was helpful and advised me to clean or change browsers. I did everything you were told, but it didn't work. Soon after I decided to try to enter my account through another browser and I succeeded, the browser is OPERA.

I played some games and about 1 hour later it started to give a technical problem and delay in loading the games and the site was insistently with page loading problem.

My internet was normal, I could access any website, so that wasn't the problem. I tried again in the chrome browser and it was the same thing.

The problem is that it is impossible to play and especially to meet the wagering requirements, as they have a period of 7 days for this and ends up harming those who are playing.

I made a print of the last time there was an error and the site doesn't even appear

If necessary I can send the print.

Desde o momento que depositei o site começou a dar problema no login e entrei em contato com o chat. A atendente foi prestativa e me aconselhou a fazer limpeza ou trocar de navegador. Fiz tudo que foi orientado, mas não resolveu. Logo em seguida decidi tentar entrar em minha conta por outro navegador e consegui, o navegador é o OPERA.

Joguei alguns jogos e mais ou menos 1 hora depois começou a dar problema técnico e demora no carregamento dos jogos e o site ficou insistentemente com problema do carregamento da página.

Minha internet estava normal, conseguia entrar em qualquer site, então esse não era o problema. Tentei novamente no navegador chrome e era a mesma coisa.

O problema que fica impossível jogar e principalmente cumprir os requisitos de aposta, pois têm o prazo de 7 dias pra isso e acaba por prejudicar quem está jogando.

Fiz print da última vez que apareceu erro e que o site nem aparece

Caso seja necessário posso enviar o print.

Dear simodiether,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please forward any supporting evidence, such as screenshots or videos, possibly your game history along with any relevant communication to petronela.k@casino.guru?

Please understand, that without any supporting evidence we can’t proceed further with this case as it would be close to impossible to confront the casino.

Meanwhile, please check our article explaining "How slot machines are programmed" and maybe it’ll help to understand how servers communicate with players and what issues might occur on the way.

Looking forward to hearing from you. Thank you in advance for your understanding.

Best regards,

Petronela

Hello.

Thanks for the feedback.

I've already sent an email with a screenshot and even by coincidence, as I write, this same problem of not being able to access the site in question is happening. I ended up attaching the image of the error to this text.

I'm waiting!

My greetings,

Olá.

Obrigada pelo retorno.

Já enviei e mail com captura de tela e inclusive por coincidência, enquanto escrevo está acontecendo esse mesmo problema de não conseguir acessar o site em questão. Acabei por anexar nesse texto a imagem do erro.

Estou no aguardo!

Meus cumprimentos,

Thank you very much, simodiether, for providing all the necessary information. I will now transfer your complaint to my colleague Tomas (tomas@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.  

Hello simodiether,

I will assist you with the complaint from now on. Before I contact the casino, could you please tell me if you still have issues with the casino website? Is the webpage still not loading?

Technical problems are recurrent.

I'm not going to this site anymore

You can close the claim.

Thank you for your help!

Os problemas técnicos são recorrentes.

Não vou mais entrar nesse site

Pode encerrar a reclamação.

Obrigada pela ajuda!

Hello simodiether,

We will respect your decision to close the complaint.

Please do not hesitate to contact us if you will come across any other issues with online casinos in the future, we will gladly try to help you.