Bety Casino - Výplata hráčovy výhry se zpozdila.

Hello good day I am making this complaint against this casino because they do not want to give me my bonus, I deposited for it. Welcome bonus the amount of 22 usd in Fiat Currency Mexican peso for the welcome bonus I have fulfilled the wagering requirements for 7 days and the bonus was not delivered to me and the agents only tell me that it is generated automatically and to wait 7 days have passed and it is not generated and now the agents say a lot of nonsense telling me that I have not deposited and other times they tell me to deposit less than stipulated to receive it and for me this is fraud since they themselves do not know anything about deposits or maybe they do not even review anything they close the chats in my face without telling me anything just the same as always that if there is another question blah blah blah and I am already tired since the bonus is already mine and for me this is fraud and theft here I add screenshots of the full bonus, the amount of deposits and what the agents tell me

Hola buen día llevo acabo esta queja en contra de este casino ya que no me quiere entregar mi bono, deposite para el. Bono de bienvenida la cantidad de 22 usd en Moneda Fiat peso mexicano para el bono de bienvenida e cumplido con los requisitos de apuesta desde hace 7 días y el bono no me fue entregado y los agentes solo me dicen que se genera automático y que espere van 7 días y no se genera y ahora los agentes dicen muchas tonterías diciéndome que no e depositado y otras veces me dicen que deposite menos de lo estipulado para recibirlo y para mi esto es fraude ya que ni ellos mismos saben nada de depósitos o quizás ni revisan nada me cierran los chats en la cara sin decirme nada solo lo mismo de siempre que si ahí otra cuestión bla bla bla y ya estoy cansado ya que el bono ya es mio y para mi esto es fraude y robo aquí añado capturas del bono completo, de la cantidad de depósitos y de lo que los agentes me dicen

Dear joserosrigomayalopez,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.
That’s why we advise players to be patient, cooperate fully with casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, we will intervene and do our best to help you.
Thank you in advance for your patience and understanding.

Best regards,
Complaints Resolution Center


PS: Our initial response was generated based on the information you provided when submitting your complaint. If there has been any misunderstanding and the issue is different or more than just a delayed payment, please rest assured—we will review the details thoroughly and get back to you as soon as possible. Thank you for your patience.