BetXLarge Casino - Hráč se snaží vybrat své výhry.

hello! got an issue with this casino betxlarge.

What happened is i registered made a deposits, 2 time they processed my withdrawals, yesterday i made a withdrawal of 200 euros, it got canceled, i joined to chat to ask why this happened, story was the same as on another complaint, they start to talk about 3 weeks of the system update haha funny, here is the part of the chat transcript:

[11:38:29]Sophia: : Our system update still on going. It's will be fixed first week of december. And we'll start to make withdrawal.[11:38:53]playboy8520: : whaaaaaaaaaaaaaaaat?[11:39:01]playboy8520: : i have to wait 2 weeks?[11:39:07]playboy8520: : to make a withdrawal?[11:39:19]playboy8520: : are you kidding me?

[11:39:24]playboy8520: : make it manually

[11:39:27]playboy8520: : this is scam

[11:39:41]playboy8520: : this is not a reason to not process withdrawals

[11:40:43]Sophia: : Yep, unfortunately it's just about system work not belongs to us. You can try to make deposit daily but system update will be fix at that time. Thank you for your understanding.[11:40:57]playboy8520: : i dont understant

[11:41:01]Sophia: : If you wanna still play game. Update just on our withdrawal.

So is this a big joke, they use same excuse about 3 weeks of system update on withdrawals for every player it seems, after i kept talking with support, at the end i asked about license, because it seems very fishy, seal not valid, license validator page is not the same as on others casinos under curacao license, for example they don't have an email of curacao on the bottom of the page. She did left the chat and ban my account, i don't have access to it now and also cant contact them, i guess bye bye my 200 euros cya!

I hope casino guru will put this worthless place on the black list. Thank you very much for your attention!

Dear Nicolai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise if you have received any payments in the past? Have you been advised by casino to use any alternative payment method to withdraw your winnings?

As the casino admitted during the forwarded live chat conversation, they are experiencing major issue regarding withdrawals. I would strongly recommend waiting, not to play your funds, until the issue will be fixed and then you will be able to place a withdrawal.

However, I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

complaint can be closed, they did paid me yesterday, but i recommend to players to avoid this tricky place, stay safe and sound, thank you for help!

I'm really pleased to hear your good news. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, Nicolai, for your confirmation and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru