BetWorld247 Casino - Odstoupení hráče bylo zpožděno.

Betworld247.com has been having payout problems for over 2 weeks - at first it was said it was due to my muchbetter account - but according to MuchBetter Support this is not the case ..

meanwhile i am being ignored by support and my request to contact the payout department is being ignored

Betworld247.com hat seit über 2 Wochen auszahlungsprobleme - erst hieß es, es würde an meinem muchbetter account liegen - dies ist laut MuchBetter Support aber nicht der Fall ..

mittlerweile werde ich vom Support ignoriert und meine Bitte Kontakt zur auszahlungsabteilung aufzunehmen- wird ignoriert

Hello Deloli87,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetWorld247 Casino. Please allow me to ask you a few more question before we would move forward.

When exactly did you request for the withdrawal? When was the last time you contacted the casino and did they respond to you since? Did you accumulate your balance from real money or did you use any kind of bonus?

Please note that we usually advise to wait at least 14 days for the first withdrawal to be processed as it may take longer in some casinos to finish the verification process.

Looking forward to your answer.

Regards,

Nick

Hello Deloli87,

As the recommended 14 days just passed, I just want to ask if there's been any update regarding your withdrawal. If still not, we will try to intervene.

Regards

No - you still cannot withdraw via MuchBetter

Nein - man kann immer noch nicht über MuchBetter auszahlen lassen

Even bank transfers are not paid out (Transaction ID 622170)

my profile is fully verified

Auch banküberweisungen werden nicht ausgezahlt (Transaktions ID 622170)

mein Profil ist vollständig verifiziert

Thank you Deloli87 for all the information. I will now forward your complaint to my colleague Peter who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Dear Deloli87,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite BetWorld247 Casino to the conversation to participate in the resolution of this complaint.

The ignorance of the casino doesn't surprise me 🙄🤢

Die Ignoranz des Casinos verwundert mich nicht 🙄🤢

We would like to ask BetWorld247 Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

And what other options are there for me to get my money?

Und welche Möglichkeit bleibt mir dann noch an mein Geld zu kommen ?

6 days again?!?! For my sake close the complaint as "unresolved" - casino won't respond anyway 🙄

Erneut 6 Tage ?!?! Meinetwegen schließt die Beschwerde als „ungelöst" - Casino wird eh nicht reagieren 🙄

Hi Deloli87,

Sorry for the last reply, it was caused by a technical issue, I deleted it. I tried to get in touch with the casino repeatedly but without success. I’m afraid, there is not much that can be done without cooperation from its side. I will mark the complaint "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in rating caused by unresolved complaints could help to change the casino's approach. If the casino decides to react, we will reopen the complaint and you will be notified by email. In the meantime, I recommend you to contact the eCOGRA - alternative dispute resolution service (https://ecogra.org/forms/adr-dispute-step-1) and submit a complaint to them, and if necessary also the Malta Gaming Authority itself as the next step (https://www.mga.org.mt/support/online-gaming-support/). It's a good licensing authority and has better options and tools to help players. Please let me know if you need help with filling out the form or how the eCOGRA and the MGA responded if you can manage to do this on your own (peter.m@casino.guru). I wish I could be of more help.

Best regards,

Peter