BetWorld247 Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

Good day,

I deposited €30 on Betworld247 with my muchbetter app and it was debited as well.

However, the deposit was not credited and the support ignored me.

Transaction number is 4802538.

I hope you can help me.

Guten Tag,

ich habe auf Betworld247 30 € eingezahlt mit meiner muchbetter app und diese wurden auch abgebucht.

Die Einzahlung wurde aber nicht gutgeschrieben und ich werde vom Support ignoriert.

Transaktionsnummer ist 4802538.

Ich hoffe Sie können mir helfen.

Dear fleischmann622,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

If the money got lost during the transaction, it’s going to take some time before it’ll be credited to your casino account.

Could you please advise if it was your first deposit in this casino? Please forward your payment receipt along with any relevant communication to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Dear fleischmann622,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.