BetToGoal Casino - Sebevyloučení hráče selhalo.

Hello I have made a permanent self-exclusion here without reopening. Nevertheless, it was up to me that I could open my account again after 3 months at the earliest. Nevertheless, it's only been 2 months since the application for permanent self-exclusion and I was able to open it again. Asked briefly in the chat and without further questions the account was immediately open. Is that supposed to be player protection? In addition, your game history has not been sent to me .....

Hallo ich habe hier einen Permanenten Selbstauschluss ohne Wiedereröffnung gemacht. Es stand trotzdessen dran das ich frühestens nach 3 Monaten mein Konto wieder eröffnen kann. Trotzdessen sind erst 2 Monate rum nach Antrag des Permanenten selbstauschlusses und ich konnte es wieder eröffnen. Kurz im Chat gefragt und ohne weitere Fragen war das Konto sofort offen. Das soll Spielerschutz sein? Zudem eure mein Spielverlauf mir nicht zugesendet .....

Hello yasin61,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BetToGoal Casino. Please allow me to ask you a few more question before we would move forward.

Did you specifically exluded your account or was it closed only? Was any gambling issue or addiction mentioned in your request? Can you please forward us the exact request which you sent to the casino to nikolas.b@casino.guru?

Looking forward to your answer.

Regards,

Nick

Dear yasin61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.

Dear yasin61,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.