Bettilt Casino - Hráč má potíže s procesem ověření.

I made a 30k deposit and won amount but this fraud website is not verify my account

I send all the requested documents to them

Now they are take 4 days already but account is not verify and also i send many email to them but they are not responding

Please help me

Dear cmbhaisaab,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos takes KYC lightly and it might take a few working days to complete this thorough process.

Therefore, I would recommend that you wait at least one more week. I will leave this complaint open and if there is no development by the end of this time frame, please let us know and we will intervene.

Thank you for your understanding.

Best regards,

Kristina

i know kyc procedure is very important but you can see they are making excuses

i use astropay wallet for first deposit and i also send them my wallet transaction

but they ask why you choose this method

They are telling lie they are not called me and i never ask him that I didn't made my first deposit via Astropay and i also send attachment of my Astropay wallet but they are making excuses

And now i have 530000inr into my account

Thank you very much, cmbhaisaab, for your cooperation. I will now transfer your complaint to my colleague Pavel (pavel.k@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.  

Hello, cmbhaisaab!

Thank you for your patience. Now I will be taking care of your complaint and I hope that together we will resolve the problem.

I would like to invite the casino to give them a chance to explain their side of the situation.

Thank you!

ok

this fraud website is deducted my whole balance 530000 INR

and credit back only 1000

but i made a total 31000 deposit

they ask why are you choose astropay wallet that was registered with different no.

i made a deposit and play honestly and won some amount but they are cheater

Thank you for the information, Bettilt! Could you, please, send me player's submitted documents, so we can confirm that the player had indeed breached Terms and Conditions to my e-mail: pavel.k@casino.guru?

ok i made third party deposit but but what was wrong with it and i didn't receive 30k refund yet and also my account is not yet verified

Have any deposits been made to that AstroPay wallet before??

and i also send astropay wallet confirmation that I use for deposit

then what was your problem

you are dishonest You have made an excuse to eat my money

give me my refund ok 30k

I will never play on your crappy website.

please casino guru take some action on this fraud website

that's the reason you got 3.8 from 10 on casino guru

you don't even deserve 1

you deducted my 500k

cmbhaisaab, I have bad news for you: using someone else's payment method is strictly prohibited in all casinos. If you will do it anywhere, you will always have your account closed and funds confiscated. Therefore, I must reject your complaint.

what about my 30k deposit

I haven't received back yet

Since the payment method did not belong to you, you will not receive the deposit. It will be sent to the person, whose payment method you have used.

We sent mail and proof to mentioned email.