Betstarexchange Casino - Bonus hráče za cashback nebyl odměněn.

Iam eligible for loss bonus i have registered also but i didn't get till now. While i asked about this in the chat section, customr care executive talk very rashly and they promised that i will get amount before Tuesday 12 mid night. I was asked twice for thet they replied very rashly

Dear Nishchai,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Could you please advise if you have redeemed any promotional offers from this casino in the past? What was the exact reason why a promotional offer couldn’t have been applied to your account properly?

Could you please forward a link of the exact bonus that you are referring to as I couldn’t find any cashback promotion?

Thank you in advance for your reply and I hope we will be able to help you as soon as possible.

Best regards,

Petronela

Dear Nishchai,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.