BetSofa Casino - Hráč se snaží vybrat své výhry.

I specifically asked if there was a payout method without crypto currencies for me, because I don't want to create a crypto wallet! I was told I could withdraw with Mifinty and everything was fine. Now that I've won, the payout is being delayed even though my account is verified. Now it says I have to create a crypto wallet and can only withdraw from it.

Ich habe extra nachgefragt, ob es eine Auszahlung methode ohne crypto currencies für mich gibt, da ich Kein Crypto Wallet erstellen möchte! Mir wurde gesagt, ich könne mit Mifinty auszahlen und alles sei gut. Jetzt, wo ich gewonnen habe, wird die Auszahlung rausgezögert, obwohl mein Account verifiziert ist. Nun heißt es, ich muss mir doch ein Crypto Wallet erstellen und darf nur noch darüber abheben.

Dear blablabla,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, contracts with the payment providers, and bank restrictions, all have a major influence. Therefore this doesn’t necessarily have to be the casino’s mistake.

Have you made any successful withdrawals before? Do I understand correctly that withdrawals are currently only available via cryptocurrency?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Kristina

Hello Kristina,

after I wrote to the casino that I had a complaint here, they transferred the money to me straight away, so it's all good 🙂

Hallo Kristina,

nachdem ich dem Casino geschrieben hatte, dass ich mich hier Beschwerde, haben sie mir das Geld sofort überwiesen, es ist also alles gut 🙂

Awesome news, blablabla. As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.