BetSofa Casino - Hráč se snaží vybrat své výhry.

I deposited EUR 51.00 with a token and asked for EUR 800.00 to be paid out via a token after the bonus had been implemented.

Now the casino informs me that it can only withdraw my deposit of 51.00 euros via a token due to alleged technical problems and the remaining 749.00 via a crypto wallet. But since I don't have a crypto wallet, I asked several times to pay out everything via token or to offer a bank transfer. They refuse to do so.

Ich habe 51,00 Euro via Jeton eingezahlt und 800,00 Euro nach Bonusumsetzung zur Auszahlung via Jeton angefragt.

Jetzt informiert mich das Casino, dass es mir nur meine Einzahlung von 51,00 Euro über Jeton wegen angeblicher technischer Probleme auszahlen kann und die restlichen 749,00 über ein Cryptowallet. Da ich aber kein Cryptowallet besitze habe ich mehrmals darum gebeten mir alles via Jeton auszuzahlen oder auch Banktransfer angeboten. Dies lehnen sie ab.

Dear Daniel,

Thank you very much for submitting your complaint. I’m sorry to hear about your withdrawal issue.

Please understand, that the variety and accessibility of payment methods are not managed by the casino exclusively. Several factors as the Licensing Authority, geolocation, and contracts with the payment providers, and bank restrictions, all have a major influence. If a payment method (https://www.jeton.com/ in your case) was available for deposits, it doesn’t mean necessarily, that it will be offered for withdrawals too.

We will contact the casino and ask for their cooperation in resolving your problem, but, before we do so, could you please confirm that your account has been fully verified? If you’ve been advised by the casino to use an alternative payment method to withdraw your winnings, I would strongly recommend following their instructions.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Hey

I checked beforehand whether the token is available for payout and was also able to request a payout. The casino canceled this on the grounds that there were technical problems with the token and I should withdraw or continue to play via a crypto wallet.

After a few emails with support, I requested another payment via token and this is supposed to be carried out at the end of this week.

My account is verified.

Hey!

Ich habe vorher geprüft ob Jeton verfügbar ist zur Auszahlung und konnte auch eine Auszahlung beantragen. Das Casino hat diese mit der Begründung es gäbe technische Probleme mit Jeton storniert und ich sollte über ein Cryptowallet auszahlen oder weiter spielen.

Nach einigen Mails mit dem Support habe ich erneut eine Auszahlung via Jeton beantragt und diese soll angeblich Ende dieser Woche durchgeführt werden.

Mein Konto ist verifiziert.

Case can be closed.

The casino transferred the amount this morning.

Fall kann geschlossen werden.

Das Casino hat den Betrag heute morgen überwiesen.

As the complaint has been successfully resolved, we will now close it as ‘resolved’ in our system. Thank you very much, dati1991, for your confirmation, and please don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru