Bets.io Casino - Žádost hráče o sebevyloučení nebyla respektována.

Hello, I requested a permanent self-exclusion without the possibility of reopening my account. I reported my gambling problems, but they weren't taken seriously. Today, after the account was reopened, I lost another 240USD ERC20 in your casino. They don't take responsible gambling seriously, as the account can be reopened after just 7 days. A casino that takes responsible gambling seriously would not allow an addicted player back. I would like to be refunded my last deposit amounting to 240USDT because if my request had been taken seriously, I would not have been able to deposit again!

bonjour j'ai demander une auto exclusion avec fermeture sans possibilité de reouvrir le compte j'ai signalé mes problèmes de jeux qui n ont pas était pris au sérieux aujourd'hui j'ai reperdu dans leurs casino 240usd erc20 après la réouverture, il ne prennes pas le jeux responsable au sérieux car le compte peux êtres réouvert après 7jours, un casino qui prend le jeux responsable au sérieux ne reprend pas un joueur addict, je voudrais êtres remboursé mes derniers dépôt d un montant de 240usdt car si cette demande aurais été pris sérieusement je n'aurais pas plus encore déposé !

Hello Rebecca85,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bets.io Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and if yes, since when exactly? Can you please forward the initial self-exclusion request sent to the casino to nikolas.b@casino.guru? When was the last time you spoke to the casino and what was it about?

Looking forward to your answer.

Regards,

Nick

hello this was requested on July 1st for a definitive self-exclusion but it was not taken seriously, I reported my addiction but despite everything we can reopen on request the reopening of our account with a period of 7 days and we ask questions and hold us accountable it was done with mary@vip .

my account is not verified because it doesn't ask for it! I spoke to the casino this morning and they closed my account because I asked again for a self-exclusion ban and I confirm that they told me your account is deactivated and I insisted again and they told me to close, I think that they are not very serious about responsible gaming

bonjour cela a été demander en date du 1juillet une auto exclusion définitive mais cela n'as pas été pris au sérieux, j'ai signalé mon addiction mais malgré tout ont peux reouvrir sur demande la réouverture de sont compte avec un délai de 7jours et nous poses des questions et nous tiennes responsable cela a été fait avec mary@vip.

mon compte n'est pas vérifié car il ne le demande pas! J'ai parler au casino ce matin est ils ont fermé mon compte car j'ai redemander une interdiction auto exclusion et je vous confirme que il mon dit votre compte est désactivé et j'ai encore insisté et il mon dit fermer, je pense qu il ne sont pas très sérieux pour le jeux responsable

hello I sent by email nikolas.b@casino.guru all the screenshots, the exchange of my addiction with self exclusion is final account closure with the dates. Kind regards

bonjour j'ai envoyé par mail nikolas.b@casino.guru toute les capture d écran, l échange de mon addiction avec auto exclusion est clôture de compte définitive avec les dates .cordialement

hello, I would like to withdraw my complaint because bets.io took my request seriously and this was resolved, thanks to bets.io and their seriousness

bonjour, je voudrais retirer ma plainte car bets .io a pris ma demande au sérieux est cela à était résolu, merci à bets.io et leurs sérieux

Hello Rebecca85,

We would like to update you that due to Nick, your designated resolver, being on vacation, we have opted to extend the timeline by an additional 7 days. Since Nick has an in-depth understanding of your situation and maintains direct communication with the casino, we find this extension justified. Your patience is sincerely appreciated, and I assure you that Nick will contact you at the earliest opportunity.

Thank you for your understanding and ongoing patience.

Best regards, Casino Guru

Dear Rebecca85,

I'm glad to hear that your issue has been resolved successfully. I will now mark the complaint as 'resolved' in our system. 

Thank you for your cooperation, and please do not hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Casino.Guru