BetOriginal Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

I made a deposit of 50€ and the money is gone from my account however not issued on my betoriginal account after that I made anotheir deposit of 20 and that one went fine I tried another 20€ And the same thing happend I contacted chat and they are telling me it can take long time before my money will be refunded if you can help plz

Dear Elvis,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Dear Elvis,

Has there been any news? We are extending the timer by 7 days. Please, be aware that in case you fail to reply in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.