BetOnRed Casino - Výběr hráče je zpožděn a opakovaně zrušen.

I created account on betonred and after spending alot of money finally i got luck and start winning money and then i tried to do my first withdraw of 50AUD. After wait of 7 hour its automatically got canceled without reason and when i talk to support team they said issue is been escalated and can you try other payment method as I dont have new method because i havenot deposit money from any other method i Have deposited my money from so trying to withdraw in same bank.Then sent me eamil to send us documents to verify payment method which i have done so now my payment is also verified and account is fully verified but still after withdrawal request and waiting for 7-9 hours it is automatically getting canceled. they kept saying issue is been escalated.

Dear talalhaidergondal,

Thank you very much for submitting your complaint. I’m sorry to hear about the challenges you’re experiencing with your withdrawal request.

To assist you better, I’d like to gather a bit more information:

• You mentioned that your withdrawal requests are being canceled after 7-9 hours. Did you receive any specific reason for the cancellations, or was it simply stated that the issue has been escalated?
• Have you received any communication or updates from the casino since your account and payment method were fully verified?
• Could you clarify which payment method you initially used for your deposit? It might help us understand why the casino suggested trying a different withdrawal method.
• Have you attempted to make multiple withdrawal requests since the issue first occurred, and if so, have all of them been canceled in the same manner?

If you have any email correspondence, screenshots, or other relevant details, please forward them to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue as soon as possible.

Thank you in advance for your reply.

Best regards,

Petronela

==> They didn’t provide me specific reason and just issue is escalated and our team is checking.

==>Yes account and payment proof is fully verified 

==>I deposited money from my bank account debit card and I trying to with draw in same bank

==>yes 4 days its my 5 withdrawal request got cancelled.

I fully understand your frustration, talalhaidergondal. However, I will set the timer for additional 9 days allowing to casino two full weeks to process the payment and if there’s no development by then, we will intervene. Let’s stay positive and wait for the good news regarding your withdrawal. Thank you in advance for your patience.

Dear talalhaidergondal,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.