Betmomo Casino - Hráčský účet je zablokován finančními prostředky.

Hello,

I HAVE BEEN WAITING FOR MY ACCOUNT TO BE REOPENED FOR 3 DAYS AND I HAVE MONEY INSIDE IT

Bonjour,

J'ATTENDS QUE MON COMPTE SOIT RÉOUVERT DEPUIS 3 JOURS ET J'AI DE L'ARGENT A L'INTÉRIEUR

Dear brandonkanga,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely. Could you please advise which games you focused on while your account was still active - slots, live casino, sports betting, etc.?

Do I understand correctly that XAF24900000 (dispute value) is being held in your casino account? Have you accumulated your winnings with or without an active bonus?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Kristina

Yes I have $40,000 in the account and I won at the casino.

I had lost access to my old account so I opened another one but I didn't check so the site blocked both because I shouldn't have two active accounts.

They told me my first account would be reopened and I've been waiting ever since.

I repeat that several people on the site experienced the same situation as me and their account was reopened

Oui j'ai 40.000$ sur le compte et j'ai gagné au casino.

J'avais perdu les accès de mon ancien compte alors j'avais ouvert un autre mais je n'ai pas vérifié alors le site a bloqué les deux parceque je ne dois pas avoir deux comptes actifs.

Ils m'ont dit que mon premier compte allait être réouvert et depuis j'attends.

Je répète que sur le site plusieurs personnes ont vécu la même situation que moi et leur compte a ete réouvert

Thank you for your reply, brandonkanga. Please understand that creating multiple accounts by the same person is prohibited by the vast majority of online casinos and it is considered a serious breach of one of the most basic rules of online gambling, and it usually results in the account being closed and winnings confiscated. I checked the General T&Cs and I found this:

23.5 Each User can have only one account. Registered Users cannot re-register as a new client with a new name or a new email address. In case of violation of this rule, the company has the right to void all bets made by the User.

Furthermore, you haven’t answered all of my previous questions. Please check my first reply and try to assist. All requested information is essential if we wish to proceed with the case. Thank you in advance.

Dear brandonkanga,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.