Betmaster Casino - Hráč má nějaké problémy.

He avoids giving me the weekly refund of €100 that we are entitled to.

and they tell me to wait until next week.

Until next week, however, the day I made deposits is not caught.

Αποφεύγει να μου δώσει την εβδομαδιαία επιστροφή των 100€ που δικαιουμε.

και μου λένε να περιμένω μέχρι την άλλη εβδομάδα.

Δηξ επόμενη εβδομάδα όμως η ημέρα που έκανα καταθέσεις δεν πιάνεται.

Dear Blackwolf,

Thank you for submitting your complaint. Please could you provide more information and details regarding your complaint? I apologize, but I am not sure I understand completely what happened.

Do I understand correctly that you have not received a cashback bonus?

Thank you in advance for your reply.

Best regards,

Kristina

There is weekly refund of 10% of losses.

On 25/12 I made a deposit Sunday before 23:59 when the bonus expires. On 26/12 I withdrew some amount. I had losses based on the deposits and withdrawals I was in the red and I should be refunded 10% of the losses But they say that I am not entitled to it and that I should wait until next week. Next week, however, I will not be entitled to it again because the deposits I made were on Sunday 25/12 and related to the previous week

Υπάρχει η εβδομαδιαία επιστροφή χρημάτων 10% των απωλειών.

εγω στις 25/12 έκανα κατάθεση Ημέρα Κυριακή πριν τις 23:59 που λήγει το μπονους.Στις 26/12 έκανα αναληψη κάποιο ποσό.Είχα απώλειες με βάση τις καταθέσεις και τις αναλήψεις ήμουν μείον και θα έπρεπε να μου επιστραφεί το 10% των απωλειών μου.Αυτοί όμως λένε ότι δεν το δικαιούμαι και να περιμένω μέχρι την άλλη εβδομάδα.Την άλλη εβδομάδα όμως πάλι δεν θα το δικαιούμαι διότι οι καταθέσεις που έκανα ήταν στις 25/12 Κυριακή και αφορούσαν την προηγούμενη εβδομάδα

Thank you very much for your reply, Blackwolf. Have you received this bonus before? Do I understand correctly that this is the bonus you were supposed to receive?

https://betmasterlive.com/en/offers/bmweeklycashreg

Could you please forward all the relevant communication between you and the casino to kristina.s@casino.guru? Alternatively, you can post it here. Thank you in advance.

Dear Blackwolf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Good evening I have replied to your email. I am referring to the 10% loss return weekly bonus.

Καλησπέρα σας έχω απαντήσει σε email.Αναφέρομαι για το εβδομαδιαίο μπονους 10% επιστροφής απωλειών.

I see that you replied to my email address, however, you have not provided the required information.

Dear Blackwolf,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.