Betinia Casino SE - Hráčský účet byl uzavřen.

Hello,

Played sports games (Premier League & NHL) at Betinia and won about 230,000sec. The first 80,000 were paid out, but when I won more and requested withdrawals, they immediately closed my account and started asking for cards on bank cards - sent immediately. In the next email, they wanted a bank statement from the bank for 30 days - sent immediately. Then a form to fill in regarding my wealth and salary spec as well as account statements for transfers to / from the share depot / bank - also sent this directly. The thing is that I have a maximum deposit of 1000sek ... Now it is 4 days since everything was sent in, my account is still closed and I have not received the remaining amount (145.000sek) paid out.

Hej,

Spelade sportspel (Premier League & NHL) hos Betinia och vann ca 230.000sek. De första 80.000 betalades ut men då jag vann mer och begärde uttag stängde dom direkt mitt konto och började dom fråga efter kort på bankkort - skickade direkt. I nästa mejl ville dom ha kontoutdrag från banken 30 dagar - skickade direkt. Sen ett formulär att fylla i ang min förmögenhet och lönespec samt kontoutdrag för överföringar till/från aktiedepå/bank - skickade även detta direkt. Till saken hör att jag har maxinstättning på 1000sek... Nu är det 4 dagar sedan allt skickades in, mitt konto är fortfarande stängt och jag har inte fått resterande belopp (145.000sek) utbetalt.

Dear Mags ,

After reading your complaint we’ve realized that this complaint is sports betting related, but please correct me if I am wrong. As you might know, our forum Casino.guru, deals with the complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue. Please, do not hesitate to let me know if there is anything else I could help you with.

Thank you very much for your understanding.

Best regards,

Kristina

Thank you for your email, Mags. I am happy to hear that the issue has been sorted out. We will now mark this complaint as ‘resolved’ in our system. Thanks for your cooperation and don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.