Betfair Casino - Uzavření účtu Betfair má za následek opožděné vrácení peněz pro britského hráče.

hi!

about 2 months ago Betfair decided to shut down my account

i gave them by bank details in order to get my money back and they have never send that money to me

i contacted them multiple times at their customer support chat and they never solved my problem

Dear anita2805,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience with Betfair Casino.

Please allow me to ask you a few questions, so I can better understand the situation. 

• Could you please advise how long were you a player of the casino and when exactly was your account blocked?
• How did the casino inform you about your account closure?
• Did the casino specify any conditions for your funds to be refunded/paid out?
• What games did you play to accumulate your current balance in the casino? (slots, live games, betting on sports)
• Did you achieve your current balance with or without an active bonus? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Tomas

hi thomas!

thanks for your help

. i opened my betfair account on july 15th and it was blocked on august 1th

. i was informed by email

. i was told by chat that i would get my funds back at end of september

. i bet on sports (mostly football)

. no bonus

Could you please send me your recent relevant communication with the casino regarding the issue? Send the information to my email at tomas@casino.guru

Just sent!

Thank you for your reply, anita2805. As you might know, our forum Casino.guru, deals with complaints regarding online casinos only. I understand it must be difficult for you, but unfortunately, we don’t have enough insight to take on this kind of issue related to sports betting.

However, I can recommend a few websites that might be able to help you. Please, let me know if you are interested in the list of these websites, and thank you very much for your understanding.

im all ears!

i want to see that list

thanks!

Thank you for your understanding. I will send you the list of suggested websites via email after closing this complaint.

Due to the aforementioned reasons, this complaint will now be rejected. I am sorry we could not be of more help on this occasion. Please do not hesitate to contact us if you run into issues with any online casino in the future.