BetdaVirada Casino - Hráč má potíže s ověřením a nereaguje na zákaznickou podporu.

This platform is deceptive because I requested a withdrawal and was told that it would only be possible after submitting documentation.

After submitting all the documents, the platform does not respond to emails, and the chat does not work. I was completely defrauded by a platform that is still operational and stealing from other customers.

Está plataforma ela e enganosa porque solicitei a retirada do valor e a mesma informo que só seria possível após envios de documentação

Após enviar toda documentação a plataforma não responde aos email e o chat não funciona fui completamente lesado por uma plataforma que ainda esiativa e roubando outros clientes

Dear Silvamatos206, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. 

Please understand that KYC is a very important and essential process, during which the casino makes sure that the money is sent to the rightful owner. As they don't have the luxury of being able to physically see all of the players and check their identification and documents, this is the only way gambling establishments are able to complete the verification procedures. None of the serious and licensed casinos take KYC lightly and it might take a few working days to complete this thorough process. 

Could you please advise which documents you have already provided and when exactly did you send the last one? Have you provided all the required documents as soon as possible and in the correct format? 

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply. 

Best regards, 

Veronika

Good morning, Mrs. This platform has more than a thousand complaints on the website, complain here about the same problem and a platform that acts in bad faith because it only informs the player when he manages to contact the platform which is almost impossible to receive the value you have to send the documentation and wait 72 HS it has been 5 days since the documentation was sent and you don't even want to send several emails the platform responded to me

Documentations requested by the platform that I sent

*Photo of identity front and back

*Selfie with identity on the side of the face, front and back

*Photo of proof of residence

*Selfie with proof of residence on the side of your face

*Photo of bank receipt

Bom dia Minha Sra está plataforma tem mais de mil reclamações no site reclame aqui pelo o mesmo problema e uma plataforma que age de má fé porque ela só informa ao jogador quando ele consegue contato com a plataforma que é uma coisa quase impossível que para receber o valor tem que enviar as documentações e aguardar 72 HS já tem 5 dias que a documentação foi enviada e nem se quer enviando vários email a plataforma me respondeu

Documentações solicitação pela plataforma que eu enviei

*Foto da identidade frente e verso

*Selfie com a identidade do lado do rosto frente e verso

*Foto do comprovante de residência

*Selfie com o comprovante do residência do lado do rosto

*Foto do comprovante bancário

Not to mention that the chat when it works online and a queue of 80 people

I spent more than three hours having to send messages for 4 and 4 minutes to avoid removing you from the queue due to lack of inactivity and when it's your turn they drop you and you have to restart again at the end of the queue

You sign up, deposit money to play and it drops immediately via pix, then when you win, the request is withdrawn via pix, a week passes with all this inconvenience, you didn't receive the amount and the platform ignores you

Do you think a platform like this has to be active and functioning as if nothing happened and deceiving other players?

Sem falar que o chat quando funciona on LINE e uma fila de 80 pessoas

Eu fiquei mais de três horas tendo que ficar enviando mensagem de 4 e 4 minutos para inchar não te retirar da fila por falta de inactividade e quando está chegando a sua vez eles te derrubam e você tem que que reiniciar novamente no final da fila

Você se cadastra deposita dinheiro para jogar que cai de imediato via pix aí quando você ganha solicitação retirada via pix se passa uma semana com todos esses transtorno você não recebeu o valor e a plataforma te ignora

Uma plataforma como essa vocês acham que tem que estar em atividade e funcionando como se nada aconteceu e enganando outros jogadores?

There's proof that I noticed it for you and they keep sending emails sending promotions as if everything was normal

Aí está a prova de que eu reparei para vocês e eles continuam enviando email mandando promoção como se tudo estivesse normal

As long as no one does anything this shitty company stays open and stealing from other people

Enquanto ninguém fizer nada essa merda de empresa continua aberta e roubando outras pessoas

Dear Silvamatos206,

Unfortunately, we have come to a point where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 10+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us. 

Sadly, we are forced to close your complaint as "unresolved." This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue, however, the decrease in rating caused by unresolved complaints could change the casino's approach. 

Regrettably, we have no other choice since it seems to be a common practice for BetdaVirada Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate. 

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from BetdaVirada Casino. I wish I could be of more help. 

The casino can reopen this complaint anytime.