BETANDYOU Casino - Hráč se snaží vybrat svůj zůstatek z kasina.

They are not withdrwing my amount .every time they are asking for new I'd .and i have given my all I'd but they don't want to pay me .i have been harrased by betandyou casino .plz help me for withdrwing my withdrwal plz I need my money

Hello varunsrivastav00,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BETANDYOU Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise how long have you been trying to verify your account and why does the ID getting rejected? Did you accumulate your winnings with real money or did you use a bonus? When was the last time you spoke to the casino and what was it about?

Please note that we recommend to wait at least 14 days for your verification/withdrawal to be processed specially if it’s your first ever request.

Looking forward to your answer.

Regards,

Nick

Actualy when I am withdrwaing they are asking for new thing again and again .they are not processing my withdrwal plz provide my withdrawal plz .

Where it is verified .again I am going to play a game but no game is not working what is this plz help me

Again and again they are misleading me and casino guru also .plz casino guru help me bacause betandyou not withdrwaing my money as well as no game is working plz help me.just like that no game is working they are telling lie

Dear BETANDYOU Casino,

Could you please advise what might cause that the player's unable to start the game? Which documents does he still need to verify?

Dear @Nick

This player has no restrictions. On the gaming account of the player currently have no funds, his last deposit was made on 28.06.2022, this deposit would be placed in sports betting. And his last successful withdrawal was made even before the request for verification documents. Verification request from our security service was made on 27.06.2022

To date, our security service is waiting for documents from the player to complete verification.

However, some casino games may be unavailable during the verification process. The player can still make deposits and play, but in order to withdraw money he needs to complete the verification.

As a reminder, there are no funds on the player's game account at the moment.

Best Regards

Betandyou

Thank you BETANDYOU Casino for the update.

Dear varunsrivastav00,

Could you please follow the casino's instruction in order to finish your verification?

Dear varunsrivastav00,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

The complaint will be now closed for the above mentioned reason.