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I made a deposit via Revolut on Saturday, but the amount has not yet been credited to my account, which is new. I have a receipt for the completed transfer, but when I try to contact the casino, I'm told that the case is under investigation.

Извърших депозит чрез револют в събота, но все още сумата не е генерирана в акаунта ми, който е нов. Имам разписка за завършен превод, но когато се опитам да се свържа с казиното, ми казват,че случая се разследва

Dear Atanasoff88, 

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes approximately one month. In these cases, the casino usually has its hands tied. 

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding. 

Best regards, 

Veronika

Please be aware: At Casino.Guru, we never ask for your casino account password. While we may request information, we never seek access to your account. Please refrain from sharing your password with any third party. We primarily communicate through official threads, occasionally via email for requested supporting evidence or relevant communication.

I contacted them and they replied that everything is fine with the payment and that the money should be in the casino

Свързах се с тях и те отговориха,че с плащането всичко е наред и че парите трябва да са в казиното