BetAmo Casino - Hráčův vklad nebyl nikdy připsán na jeho účet.

I deposited through Trustly twice 25 and 10 euros or 35 euros and the money was not Logged into my account. I also provided copies of the payments, but the customer service does nothing to get my money at my disposal.

Dear jteemu,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider, which the casino already recommended to you, because this is a standard procedure. The payment provider needs to investigate, but bear in mind, that it’s a complicated process which takes one month approximately. In these cases, casino has its hands tied.

Please let me know so we can continue resolving this case accordingly.

Best regards,

Kristina

I contacted the payment service yesterday and the issue seems to have been fixed now. Case okay. The casino still tried to claim that no money had arrived for them even though I provided proof of payment.

Jteemu, since the issue has been fixed, do I have your permission to close this complaint?

Dear jteemu,

We are extending the timer by 7 days. Please, be aware that in case you don't respond in the given time frame, we will consider your issue resolved and we will close the complaint.

Even if we’ve assumed that the issue has been resolved, without a confirmation from the player, we were forced to reject this complaint.