Betalright Casino - Požadavek hráče na výběr je zpožděn.

I had a withdrawal request of 200 dollars on 2025-02-02, it has been over 15 business days and the withdrawal has still not been processed. I tried to talk to 5-6 different customer support. They provide all different reasons/excuses. Someone said the money was already sent out, but the payment provider had an issue. Someone said there was a delay because they had so many withdrawal requests. Someone said it took longer because financial department needs to review (I only had 2-3 soccer bets on money line). They keep saying I will receive an email explanation, yet I did NOT receive any emails from them. So obviously they are just a scamming company never wanted to send out money to clients.

Dear yuchen0329,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

Have you made any successful withdrawals before?

Could you please confirm that you have passed the KYC verification?

Did you accumulate your winnings with or without an active bonus?

Did you only bet on sports?

Could you please share your communication with the casino regarding the withdrawal? Send emails or chat transcripts to my email at dominika.l@casino.guru, or post screenshots here.

I hope we will be able to help you to resolve this issue as soon as possible. Thank you very much in advance for your reply.

Best regards,

Dominika

Hello Dominika,

Thanks for your reply

1. I have NOT made any successful withdrawals before, this is the first time I have attempted to withdraw money
2. Under the account verification section, there is a message: "it looks like your account does not require verification. Enjoy our games." I do NOT mind to provide whatever documents (like my ID, proof of address, bank statement showed my deposit, or whatever they need) for account verification. However, their system seems did NOT even have a section to let me upload documents. Plus when I talked to customer support, one person said there is NO need for verification, which make me actually feel nervous now.
3. I did NOT claim any bonus at all. All the betting are from my real money balance
4. I only bet on sports
5. Unfortunately, I did NOT save any of the chat history with them. If needed, I can talk to them again and I am very confident they will use many unacceptable excuse try to delay or avoid the payment. I cannot believe it is just 200 dollars and they are even trying to dishonest and cheat on that. I highly suspect they NEVER had any intentions to pay to clients. This company is just a crime, they shouldn't operate

Dear yuchen0329, is your casino account currently under any review?

Have you received the withdrawal?

I did NOT receive my withdrawal. And yes the transaction details show under review. But it has been over 3 weeks, what is so ridiculous is if they need any additional documents that is ok I am willing to provide, but they did NOT ask me to provide anything, and I do NOT understand why it took over 3 weeks for them to review. What they need to review? It is simply just 2 soccer bets lol.

Thank you very much, yuchen0329, for providing the necessary information. I will now transfer your complaint to my colleague Martina (martina.b@casino.guru) who will be at your service. I wish you the best of luck and hope the problem will be resolved to your satisfaction in the near future.

Dear yuchen0329,

My name is Martina and from now on, I will assist you with resolving your complaint. I am sorry to hear that your withdrawal has been delayed.

I will now contact Betalright Casino outside this complaint thread and let you know any new information once I receive it.

Thank you in advance for providing the information.

We would like to ask the casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, we will close the complaint as ‘unresolved’ which may negatively affect its rating.

Dear yuchen0329

Betalright Casino has reached me, willing to solve the issue, Now I am extending the timer for casino to reply here to the tread.

Thank you for being patient!

BetAlright Casino representative, I would like to ask you to participate in its resolution here in this tread. I very appreciate it.

Hi Martina, just to let you know that I tried to contact customer support from Betalright again today. And unfortunately, they just said their financial department will check on my withdrawal request, etc. There is NO useful feedback. It is ridiculous that it took more than 6 weeks for them to simply proceed a 200 dollars withdrawal. In my opinion, Betalright is just a scamming company and they are doing criminal activities: that after clients deposit money and play, if clients lose, of course they gain money. But if unfortunately clients won, the will just NOT proceed withdrawal so in that way they will keep the money forever.

Dear yuchen0329,

I truly understand your frustration! It isn´t really right of fair.

I contacted Betalright Casino representative again yesterday to give us some statement into tread, so far no response.

Let´s give them couple more days to make this right.

Dear yuchen0329,

I have tried to contact the casino repeatedly but had no success. I’m afraid there is not much that can be achieved without cooperation from its side. I will mark the complaint as "unresolved" in our system. I understand this isn't a satisfactory solution to your issue. However, the decrease in the rating caused by unresolved complaints might help to change the casino's approach. If the casino decides to react, we will reopen the complaint, and you will be notified by email. In the meantime, I recommend you contact the Anjouan Gaming Authority (https://verification.anjouangaming.org/validate?domain=betalright.com&seal_id=f6dcca37e9523cce4912ddb0e90e49a73415f86b57388f0c0ce690151e23c8d9606701d77ea0e8254a1971850e26bd72&stamp=ce1041667f8a5ab3fb51fb1a8bec5ecc) and submit a complaint to them. The Gaming Authority has more options and tools to help players. Please let me know if you need help with submitting the complaint or how they responded if you can do it on your own (martina.b@casino.guru). I am sorry I could not be of more help on this occasion.

Best regards,

Martina Bennett