Betador Casino - Hráč má problém se zadáním bonusového kódu.

I was supposed to receive 20 free spins when I registered using the code GURU20, but I can't find where to enter the code. Could you assist me, please?

Minun piti saada rekisteröitymisen yhteydessä 20ilmaiskierrosta, kun laitan koodin GURU20, mutta en löydä mihin koodi pitäisi laittaa. Voisitteko auttaa?

Dear Mij83,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please allow me to ask you a few questions, so I can understand the whole situation completely.

• Could you please advise if you used the exclusive link provided on our website?

• When I created an account with Betador, I had an option to enter the promo code inside my account. Is this option available to you as well?

• Have you tried communicating this issue with the casino directly?

I hope we will be able to help you to resolve this issue as soon as possible. Thank you in advance for your reply.

Best regards,

Petronela

Due to the increased volume of complaints during this time of year, we kindly request your patience while awaiting our responses. We aim to publish each complaint within 48 hours of submission but reserve up to 7 days to reply to any subsequent comments. Additionally, please be aware that it might take a bit longer for your complaint to be assigned to a resolver, as we are currently managing over 800 complaints.

Your understanding is greatly appreciated. Wishing you a delightful holiday season, and we will get back to you as soon as possible.

All right. thank you

Kaikki hyvin. Kiitos

Thank you, Mij83, for your reply. Do I understand correctly that your problem has been resolved successfully in the meantime? Do I have your permission to close this complaint as resolved or is there anything else we could try to help you with? Looking forward to hearing from you. 

Dear Mij83,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

We regret to inform you that we must reject this particular case due to the lack of response from the player regarding our messages and questions. As a result, we are unable to proceed with any further investigation or provide potential solutions to address the issue at hand. However, we want to emphasize that the player retains the option to reopen this complaint at any time in the future should they decide to do so. We remain open and willing to assist with resolving the matter should the player choose to resume communication.