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Well, at the beginning of October I broke my bankroll at Bet90. But on 10/15 I deposited another R$800.00 and from then on I made some bets, I won and lost, in the end I had 675 reais. On the same day, I made a riskier bet of R$200.00 and saw that it had been limited (I could only bet R$7.00). I was nervous and requested a withdrawal, as there is no point in betting only 7 reais... However, I was told that I had to bet the rollover to be able to withdraw. How am I going to fulfill a rollover of 800 reais, being able to bet only 7 reais? I would like to request OR the withdrawal OR to remove the limit, as it makes no sense to bet 1, 2, 3, 7 reais...

Bom, no início do mês de outubro eu quebrei minha banca na Bet90. Só que no dia 15/10 eu depositei mais R$800,00 e a partir daí, fiz umas apostas, ganhei e perdi, no final estava com 675 reais. No mesmo dia, fui fazer uma aposta mais arriscada de R$200,00 e vi que tinha sido limitado (Só podia apostar R$7,00). Fiquei nervoso e solicitei saque, já que não há graça nenhuma em apostar só 7 reais... Entretanto, foi dito que eu tinha q apostar o rollover para poder sacar. Como eu vou cumprir um rollover de 800 reais podendo apostar so 7 reais? Gostaria de solicitar OU o saque OU que retirassem o limite, já que não faz sentido apostar 1, 2, 3, 7 reais...

Dear phflalem62 ,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. Please understand that we can’t punish the casino for applying a limit on your maximum bet. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. 

Could you please advise which games you have been playing (live games, slots, multiplayer), or is it a sports betting related issue? Is there any promotional offer still active in your account?

I hope we will be able to help you to resolve your problem as soon as possible. Looking forward to hearing from you.

Best regards,

Petronela

This problem is related to sports betting, I used to bet on table tennis, MMA etc... I never used a promotional offer on my account

Esse problema é relacionado a apostas esportivas, eu apostava em tenis de mesa, MMA etc... Nunca utilizei oferta promocional na minha conta

Thank you very much, phflalem62, for your reply. Since you have confirmed that the issue is purely related to sports betting, I’m afraid we won’t be able to help you.

I’m truly sorry we couldn’t help you to resolve this case, but please do not hesitate to contact us if you run into any issues with any other casino in the future. As I mentioned earlier, since we don’t have a branch dealing with sports betting yet and enough insight to take on this kind of dispute or judge it appropriately, we will be forced to reject your complaint at the end. I really wish I were of more help.

If it is convenient for you, we can continue our communication through emails. My email address is petronela.k@casino.guru. Please let me know how you would like to proceed.

Dear phflalem62,

We are extending the timer by 7 days. Please, do not hesitate to contact us if you need any assistance or help, otherwise, we will reject your complaint.

After a closer examination, we rejected this complaint as it was sports betting related.

I wish I could be of more help. I’m very sorry we couldn’t assist you to resolve this case, but please do not hesitate to contact us if you run into any issues with this or any other casino in the future. I will now close this complaint. Thank you for your understanding.