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The message LL01 appeared. I contacted via chat and was informed that my account was closed and that my balance would remain there. How can you keep my money I appreciate it doesn't exist

Apareceu a mensagem LL01 entrei em contato pelo chat e me informaram que minha conta foi encerrada e que meu saldo permaneceria lá. Como podem ficar com meu dinheiro prezo isso não existe

Dear Alexsandro,

Thank you very much for submitting your complaint. I’m sorry to hear about your negative experience. Could you please post here a screenshot of the message that shows up when you try to log in? 

Have you received any explanation from the casino regarding this issue? Please, forward any relevant communication between you and the casino to kristina.s@casino.guru. Alternatively, you can post it here.

Looking forward to hearing from you.

Best regards,

Kristina

Dear Alexsandro,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re forced to reject this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.