bet365 Casino - Hráčův účet byl uzavřen.

Hello, good morning, 1 week ago I registered at Bet365, I verified my ID and everything is correct, and today I have made 2 bets, and I have entered the web a while ago and it appears that my account is closed, that I can withdraw the funds that I have left but my account is closed, I contact them via Live Chat and they tell me that they do not have the reason for closing my account. I would like an explanation, because it doesn't make sense to close my account.

I hope you can help me to solve the problem and thank you for your time

Hola buenas, hace 1 semana me registre en Bet365, verifique mi DNI y todo correcto, y hoy he realizado 2 apuestas, y me he metido hace un rato en la web y me sale que mi cuenta esta cerrada, que puedo retirar los fondos que me quedan pero que mi cuenta esta cerrada, me pongo en contacto con ellos vía Chat en Vivo y me dicen que no disponen del motivo del cierre de mi cuenta. Me gustaría una explicación, porque no tiene sentido que me cierren la cuenta.

Espero que me ayuden a solucionar el problema y gracias por su tiempo

Hello papanega23,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Bet365 Casino. Please allow me to ask you a few more question before we would move forward.

Could you please advise if your account is already verified and is yes, since when exactly? How much did you deposit into the casino and how much is your current balance there? When was the last time you spoke to the casino and what was it about?

Please note that as long the casino lets you to withdraw your balance (therefor your casino balance will be zero), they have the right to close your account without any reason given.

Looking forward to your answer.

Regards,

Nick

Yes, my account has been verified since April 14 more or less, I deposited €200, currently I have 0, but I would like to continue betting and the last time I spoke to them was yesterday around 9:00 p.m. Spanish time, I spoke to them asking the reason for the closure of my account and they did not give me an explanation.

Greetings and thanks for your help

Si, mi cuenta esta verificada desde el 14 de Abril mas o menos, deposité 200€, actualmente tengo 0, pero me gustaría seguir apostando y la ultima vez que hablé con ellos fue ayer sobre las 21:00 hora española, hable con ellos preguntando el motivo del cierre de mi cuenta y no me dieron explicaciones.

Saludos y gracias por su ayuda

Hello papanega23,

Unfortunately if you had no balance on your casino account, they had right to close it without any reason given and we can do nothing about it.

Is there anything else we can assist you with?

No, just that, you can close the case

No, solo eso, puedes cerrar el caso

The complaint will be now closed for the above explained reason that the player has no balance when his account got closed therefor the casino had right to close the account without any reason given.