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On 04/13/2023 I made a deposit of 90 brl. I bet the entire amount in the slot, I made a profit of 175 brl and requested the withdrawal on the same day. Today, 04/17/2023, my withdrawal request was refused, I contacted the chat and they said to look at the email, and the email ended up in the spam box. There it said that I would have to bet 5x the deposit amount encouraging the player to have more losses in winnings. 5x is absurd! OBS (I didn't accept any kind of first deposit bonus to rollover)

And even so I played I had losses but it was because of something imposed by the house. Otherwise I wouldn't have played anymore... I was practically forced to bet by the bookmaker.

No dia 13/04/2023 fiz um depósito de 90 brl. Fiz apostei todo o valor em slot obtive lucro de 175 brl e solicitei o saque no mesmo dia. Hoje dia 17/04/2023 meu pedido de saque foi recusado, entrei em contato com o chat e disseram pra olhar o email, sendo que o email foi parar na cauxa de spam. Lá dizia que eu teria que apostar 5x o valor do depósito incentivando o jogador ter mais percas de ganhos. 5x é absurdo! OBS (não aceitei nenhum tipo de bônus de primeiro depósito pra fazer rollover)

E mesmo assim eu joguei tive percas mas foi por algo imposto pela casa. Caso contrario eu não teria jogado mais.. fui praticamente forçada a apostar pela casa de aposta.

Dear FlaviaMMV,

Thank you very much for submitting your complaint. I’m very sorry to hear about your negative experience. Unfortunately, all licensed casinos require players to wager real money deposits. This is one of the standard AML (anti-money laundering) rules. Not all casinos require this, we do not consider this to be an unfair practice. I have also checked the casino’s withdrawal rules in the T&Cs and I found this:

„1. Any deposits are to be used only on our Website. Any deposited amount will need to be wagered at least five times before the Registered Customer can withdraw the funds from his Account."

I suggest you fulfilling the requirements, otherwise, you won’t be able to withdraw your winnings.

Looking forward to hearing from you.

Best regards,

Kristina

Dear FlaviaMMV,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our messages and questions. Consequently, we are unable to investigate further and have no choice but to reject this complaint.

The player can reopen this complaint at any time.