Berry Casino - Hráč si stěžuje, že neobdržel cashback bonus.

Hey. Casino promised Me on chat to do cashback on Monday 01.08.2022. During weekend they send me info that They did not operate anymore in Netherlands. After over 2000e deposits they treat me this way. No even promo or cashback. Just closing for player from Netherlands. That is sick and sad for Me.

Dear serek0586,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

Please understand, that we can’t penalize the casino for taking away your privilege of receiving further bonuses. Casinos, in general, have a right to restrict or even close players’ accounts if they suspect irregular play or other questionable activities or for no reason at all. Specifically, if they discontinue their services in certain countries completely.

Casinos are not obligated to reward their players with bonuses and bonus privileges can be limited or revoked at any time without further notice.

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Best regards,

Petronela

Dear serek0586,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond to your complaint in the given time frame, or don’t require any further assistance, we will reject it.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.