Berry Casino - Hráč nemá přístup ke svému účtu.

I opened an account here yesterday. Deposited 30, applied for bonus but didn't get it again, but that's different. In any case, I won every now and then, then at around 45 euros I suddenly couldn't play anymore because I had reached the loss limit. Now from 30 to 45 is not a loss but a gain. Since no support was available I left it yesterday. Now I tried it today, but I can no longer log into the casino, the "Login" button remains gray and is no longer active. Chat is again unavailable.

It seems to be an absolute rip-off and fraud casino, if I start cheating with these amounts.

Ich hatte hier gestern einen Account eröffnet. 30 einbezahlt, Bonus beantragt, aber wieder mal nicht bekommen, aber das ist was anderes. Auf alle Fälle gewann ich hin und wieder, dann bei ca 45 Euro konnte ich plötzlich nicht mehr spielen, da ich Verlustlimit erreicht habe. Nun von 30 auf 45 ist kein Verlust sondern Gewinn. Da kein Support erreichbar war habe ich es gestern bleiben lassen. Nun versuchte ich es heute, kann mich jedoch ins Casino nicht mehr einloggen, der Button "Anmelden" bleibt grau und ist nicht mehr aktiv. Chat ist wieder nicht erreichbar.

Es scheint sich hier wohl um ein absolutes Abzocker und Betrügercasino zu handeln, wenn ich bei diesen Beträgen schon das Betrügen anfange.

Hello idobins56,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with BerryCasino. Please allow me to ask you a few more question before we would move forward.

Could you please advise what kind of bonus did you try to use? Did you request for a withdrawal? Did you contact the casino with this issue and if yes, what did they respond?

Looking forward to your answer.

Regards,

Nick

Thanks for the trouble, has now done. I was able to log in yesterday and gamble away the rest of the credit, then I closed my account. So if I deposit 30 euros, then have an account balance of 46 euros and then I am blocked from further play for 24 hours because of the loss limit, then something like that is very suspicious, since I have no loss but a profit. So this casino cannot be recommended.

But thank you for your efforts and help.

Danke für die Mühen, hat sich mittlerweile erledigt. Konnte gestern noch einloggen und den Rest des Guthabens verzocken, anschließend habe ich mein Konto geschlossen. Also wenn ich 30 Euro einzahle, dann bei einem Kontostand von 46 Euro bin und ich dann vom weiteren Spiel wegen Verlustlimit gesperrt werde für 24 Stunden, dann ist so etwas sehr Suspekt, da ich keinen Verlust sonderen einen Gewinn habe. Also dieses Casino kann man nicht empfehlen.

Aber vielen Dank für Ihre Bemühungen und Hilfe.

Dear Paul,

You don't have a loss limit, but rather a wager limit, which works in a different way. You were blocked from further play since you had reached the specified wager limit with your turnover from playing games.

With regards to your welcome bonus:

• The bonus code is issued automatically when you make your first deposit with the promo code. To make sure you have the bonus added, you need to enter the promo code at the deposit stage. Some players don't like to play with bonus, thus we don't add it to everyone automatically on their first deposit.
• The first time you came to chat, if you requested an agent, this issue would have been resolved and possibly you would have had a much more pleasant experience
• The second time - the agent said that only English support is available, unfortunately we currently don't have 24/7 coverage for German speaking agents.
• The third time - I apologise, there was an issue with the chat bot routing which we have now resolved

I'm sorry your experience with us wasn't positive, and thank you for highlighting some of the issues we have since launching a month ago.

Kind regards,

Berry Casino support

Dear Paul,

Also, with regards to the login button - it should go green as soon as you start typing your username and password. If it doesn't, please refresh your browser's cache, since we have recently fixed a few small bugs on the front end.

Kind regards,

Berry Casino support

Consider the case/complaint closed, I was able to log in, gamble away the credit and close my account. For me, the casino is a thing of the past and I will definitely not play here again.

Betrachten Sie den Fall / Beschwerde als erledigt, ich konnte einloggen, das Guthaben noch verspielen und meinen Account schließen. Für mich ist das Casino Vergangenheit und spielen werde ich hier bestimmt nicht mehr.

Thank you idobins56 for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you out.

Regards,

Nick