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My deposit was not credited. Support has stopped responding

Meine Einzahlung wurden nicht gut geschrieben. Support reagiert nicht mehr

Hello Michid,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue with Beem Casino. Please allow me to ask you a few more question before we would move forward.

Was this your first ever deposit into the casino? What payment method did you use to deposit? When exactly did you deposit and when was the last time the casino responded to you?

Looking forward to your answer.

Regards,

Nick

The money then appeared in my account after I filed a complaint

Das Geld ist dann noch auf meinem Konto erschienen nach dem ich Beschwerde eingereicht habe

Thank you Michid for letting us know that the issue has been resolved. Please do not hesitate to contact us if you will come across any other trouble again in the future, we will gladly try to help you.

Best regards,

Nick

Hello Michid,

The complaint was reopen as you submitted a new complaint on the casino. Could you please elaborate the issue here please?

I have made 2 withdrawals on 25.5 each. Once 1000 euros and once 500 euros. My account has been verified since February and I paid myself 230 euros, which worked out well.

But now I've been waiting for the 1500 euros since May 25th. My payout is still pending and support only makes excuses for me

Ich habe mir am 25.5 jeweils 2 Auszahlungen vorgenommen. Einmal 1000 Euro und einmal 500 Euro. Mein Konto ist seit Februar verifiziert und da habe ich mir 230 Euro ausgezahlt das hat dann gut geklappt.

Aber jetzt warte ich seit dem 25.5 auf die 1500 Euro. Meine Auszahlung steht immer noch auf bearbeiten und vom Support werde ich nur mit ausreden vertröstet

here is a screenshot of my withdrawal which is still pending

hier ist ein Screenshot von meiner Auszahlung, die immer noch auf Bearbeitung steht

Just tried to reach the support, this was of course not possible. I've been waiting for my payout for over 2 weeks now

Eben versucht den Support zu erreichen, dies war natürlich nicht möglich. Ich warte jetzt schon über 2 Wochen auf meine Auszahlung

Can you help me get my money?

Könnt ihr mir helfen an mein Geld zu kommen?

Update: nothing has happened yet regarding my payout. In 2 days it's 3 weeks

Update: bis jetzt hat sich immer noch nichts getan wegen meiner Auszahlung. In 2 Tagen sind es 3 Wochen

I got the answer today

Die Antwort habe ich heute bekommen

Thank you Michid for all the information. I will now forward your complaint to my colleague Adam who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Many Thanks

Vielen dank

Hello Michid,

 

I have reviewed your case and will contact the casino to see if I can help.

 

We would like to invite Beem Casino to join the conversation and participate in the resolution of this complaint.

 

Dear Beem Casino,

 

Can you please provide more information regarding the player's delayed withdrawal?

 

Kind regards,

Adam

Thanks for the help. It would be nice if we could clarify the problem

Danke für die Hilfe. Es wäre schön, wenn wir das Problem klären könnten

We would like to ask Beem Casino to reply to this complaint. We are extending the timer by 7 days. If the casino fails to respond in the set time frame, the complaint will become ‘unresolved’ which may negatively affect its rating.

Unfortunately there is no news from my side, I'm still waiting for my payout

Von meiner Seite aus, gibt es leider keine Neuigkeiten, ich warte immer noch auf meine Auszahlung

That was the answer today. Once again only held up

Das war die Antwort heute. Mal wieder nur hingehalten worden

So now Beem Casino blocked my account without giving any reason and I still don't have my money

So nun hat das Beem Casino mein Konto ohne Gründe von Angaben gesperrt und mein Geld habe ich immer noch nicht

Hello Michid,

Thanks for the additional information.

Dear Beem Casino,

Can you please explain the reason for blocking the player's account?

The casino excites me more and more. I now have access to my account again. But now they reversed my withdrawal again without any reason

Das Casino regt mich immer mehr auf. Auf mein Konto hab ich nun wieder Zugriff. Aber jetzt haben sie meine Auszahlung ohne Gründe wieder rückgängig gemacht

And when I go to pay out, this message comes up

Und wenn ich auszahlen geh, kommt nun diese Meldung

Hello Michid,

Thank you for the updates. I did also see that the casino was under maintenance in recent days.

Dear Beem Casino,

Please respond and provide some information regarding these issues. When can the player expect to be able to make their withdrawal?

Kind regards,

Adam

etc Now I can't get to the page at all. It looks like beem casino has blocked access for me

etzJetzt komme ich gar nicht mehr auf die Seite drauf. So wie es aussieht hat beem casino den Zugriff für mich gesperrt

I have now filed a complaint about Curacao. This casino should be stopped forever

Ich habe jetzt nun Beschwerde über Curacao eingeleitet. Dieses Casino gehört für immer gestoppt

Hello Michid,

Thank you for the update, I am sorry to hear you are experiencing these issues.

Can I please ask if you have received a response from Curacao e-Gaming?

Kind regards,

Adam

Unfortunately not yet. But I just sent it to you this morning

Nein leider noch nicht. Hatte aber euch heute morgen es erst abgeschickt

Unfortunately, no response from the licensing authority to date. Is it perhaps because I wrote the complaint in German? Should I write them in English?

Leider bis heute keine Antwort von der Lizenzbehörde. Liegt es vielleicht daran das ich die Beschwerde auf deutsch geschrieben habe? Sollte ich sie auf Englisch schreiben?

I have asked the licensing authority why I am not receiving a response to my complaint. They say they have nothing to do with Beem Casino

Ich habe bei der Lizenzbehörde nachgefragt warum ich keine Antwort auf meine Beschwerde erhalte. Die sagen sie haben mit Beem Casino nichts zu tun

Now all of a sudden the regulator accepted my complaint and gave Beem Casino 7 days to respond. I don't understand anything now. At first they say they have nothing to do with them and now they do

Jetzt hat auf einmal die Regulierungsbehörde meine Beschwerde angenommen und hat Beem Casino 7 Tage Zeit gegeben zum antworten. Ich kapier jetzt gar nichts mehr. Zu erst sagen sie die haben mit denen nichts zu tun und jetzt so

Dear Michid,

The reason that the regulator initially responded by stating they do not license the casino is that it was in fact the incorrect regulator (Gaming Curacao). The complaint has now been received by the correct authority, Curacao e-Gaming.

As the matter is now being investigated by the licensing authority, we will close this complaint temporarily with the status "Waiting for regulator's decision". When the licensing authority has reached a decision, we will reopen this complaint and update it as necessary.

If you receive notification of the outcome or there are any further developments in the meantime, please do not hesitate to e-mail me (adam.m@casino.guru).

Kind regards,

Adam

This complaint has been reopened at the request of the player.

Dear Michid,

Do I understand correctly from your e-mail message that you have reached an agreement with the casino and your withdrawal has now been processed?

Kind regards,

Adam

yes, exactly

Ja genau

Thank you for confirming, Michid.

Please let us know when your payment has been received, and we will then close this complaint as 'resolved'.

Kind regards,

Adam

I'll definitely do it

Mach ich auf jeden Fall

The money has just been credited to my account. I finally got my money. The complaint can be changed so resolved

Das Geld ist gerade auf meinen Konto eingegangen. Endlich habe ich mein Geld erhalten. Die Beschwerde kann also gelöst geändert werden

Dear Michid,

I'm very happy to hear that your issue has been resolved and you have received your payment. I will now mark the complaint as 'resolved' in our system.

Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future. We are here to help.

Kind regards,

Adam