Beem Casino - Hráčův vklad nebyl nikdy připsán na účet.

I made a deposit of 133Chf the Paysafecard is empty

and the casino account has a balance of 0.-

despite several emails nothing happens.

I have the following message under deposit history

PAYMENT SYSTEM ERRORPaysafecard (Skrill) BC133.0020:49, 07/28/22

Habe eine Einzahlung getätigt von 133Chf die Paysafecard ist leer

und das Casino Konto weist ein Guthaben von 0.- auf

trotz mehreren email passiert garnichts.

ich habe unter Einzahlung History folgende meldung

PAYMENT SYSTEM ERRORPaysafecard (Skrill) BC133.0020:49, 28.07.22

Dear Suchti,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem. If your deposit has never been credited to your casino account, the only thing I would recommend is contacting your payment provider. They need to investigate, but bear in mind, that it’s a complicated process that takes one month approximately. In these cases, the casino usually has its hands tied.

I’m sorry that we couldn’t be of much help at this time. I will leave this complaint open for a month and kindly ask you to keep us updated. Thank you very much for your understanding.

Best regards,

Kristina

Response from Paysafe:

Good day Mr ****

Thank you for your feedback.

We regret that the amount was not credited to you at the webshop. The transaction ID is the number of the order and serves as proof of a successful payment.

Please contact the website where you deposited the money directly and please provide the transaction ID so that the colleagues can credit the amount manually.

We hope to have helped you with this.

Kind regards

Your paysafecard team

I emailed the transaction ID to Beemcasino 4 days ago!

Antwort von Paysafe :

Guten Tag Herr ****

Vielen Dank für Ihre Rückmeldung.

Wir bedauern, dass Ihnen der Betrag beim Webshop nicht gutgeschrieben wurde. Die Transaktions ID ist die Nummer der Bestellung und gilt als Nachweis für eine erfolgreiche Zahlung. 

Kontaktieren Sie bitte direkt die Webseite, wo Sie das Geld eingezahlt haben und übermitteln Sie bitte die Transaktions-ID, damit die Kollegen die Summe manuell gutschreiben.

Wir hoffen, Ihnen hiermit geholfen zu haben.

Mit freundlichen Grüßen

Ihr paysafecard Team

Die Transaktions ID habe ich schon vor 4 Tagen an Beemcasino per Email gesendet !

Thank you for your reply, Suchti. I would like to ask you to provide this information:

• screenshot of the deposit receipt,
• screenshot of your deposit/cashier history from the casino,
• communication between you and the casino (if there is any).

You can forward everything to my email address - kristina.s@casino.guru. Much appreciated!

I sent both via email.

Habe beides per Email gesendet.

Dear Suchti,

Thank you for your email. Unfortunately, we have come to a point, where we are not able to move forward with this complaint. Generally, we would now try to get in touch with the casino and ask for their explanation, however, this one has 15+ cases closed as "No Reaction Policy," which clearly shows the casino is not interested in cooperating with us.

Sadly, we are forced to close your complaint as "unresolved."This will affect the overall rating of the casino. I understand this isn't a satisfactory solution to your issue however, the decrease of rating caused by unresolved complaints could change the casino's approach.

Regrettably, we have no other choice since it seems to be a common practice of Beem Casino to ignore us completely in our attempts to mediate any kind of issue. Please check all our failed attempts to negotiate.

We have sent numerous emails and tried to communicate with live chat representatives as well as with affiliate team members. Unfortunately, all efforts resolving any kind of issue have died as the complaints grew in numbers. We strictly recommend staying away from Beem Casino. I wish I could be of more help.

The casino can reopen this complaint anytime.