Beem Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

I saved 0.114473555 BCH (€ 30.22) from my Bitcoin wallet to my game account on the Beemcasino website. The money did not come into my game account and left my wallet. I have been in contact with customer service countless times contact soon. time has now passed three weeks and no one has contacted me. I have been actively asking about it.

Tallensin Bitcoin lompakostani 0,11473555 BCH (30,22€) Beemcasinon sivustolla pelitililleni.rahat eivät tulleet pelitililleni ja lähtivät lompakostani.olen lukemattomia kertoja ollut asiakaspalveluun yhteydessä ja lähettänyt heille kaikki dokumentit siirrosta.vastaus on ollut sina että tekninen osasto tutkii asiaa ja on sinuun yhteydessä pian.aikaa on kulunut nyt kolme viikkoa eikä kukaan ole ottanut yhteyttä minuun.itse olen kysellyt asiasta aktiivisesti.

Dear Mika420,

Thank you very much for submitting your complaint and forwarding the payment receipt. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if the e-wallet address to deposit funds into your account was visible on the casino’s website for all the players or you have been provided a unique one when opening the account? Was it your first deposit in this casino?

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

the e-wallet address was visible on the casino page, but I'm not sure if this was visible to other players as well.

I have also successfully deposited into a Beem casino account, but only this deposit has failed.

e-lompakon osoite oli näkyvissä kasinon sivulla,mutta en ole varma oliko tämä näkyvissä myös muille pelaajille.

olen tallentanut myös onnistuneesti Beem kasinon tilille,mutta vain tämä kyseinen talletus on epäonnistunut.

I understand. Just to make sure, this is the casino address where the funds have been sent, correct?

Dear Mika420,

we're sorry for the caused inconvenience. Your deposit was topped up successfully and as apologize we added 50 freespins to your balance.

Kind regards,

BeemCasino Team

Thanks for the free spin, but I would still like the money I saved back

Kiitos ilmaispyöräytyksustä,mutta haluaisin vielä tallentamani rahat takaisin

Hello Mika420,

would you check now please?

Kind regards,

BeemCasino Team

Thank you very much, Beem Casino team, for your assistance.

Dear Mika420,

Could you please confirm that the funds have been credited successfully to your casino account?

Dear Mika420,

Have you received your funds? We are extending the timer by 7 days. Please, be aware that in case you fail to update the status of your complaint in the given time frame, we will reject it. Looking forward to hearing from you.

Dear Mika420,

Although it seems as though this issue has been resolved, as we haven't had a further response from you to confirm this, the complaint will now be rejected. It can be reopened at any time.

Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Petronela