Beem Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

I deposited the money in my account

It was not well written to me, when I complained I had to talk to this shitty PC program like at many casinos and only got standard phrases

Then I was provoked and in the end my account was closed

I can only warn everyone to deposit only one euro here

Ich habe das geld auf meinem Konto eingezahlt

es wurde mir nicht gut geschrieben, als ich mich beschwerte musste ich mich wie bei vielen casinos mit diesem beschissenen PC Programm unterhalten und habe nur Standart Floskeln zu hören bekommen

dann wurde ich noch provoziert und am ende mein Konto geschlossen

Ich kann nur jeden warnen hier auch nur einen Euro ein zu zahlen

Dear tobi1976,

Thank you very much for submitting your complaint. I’m sorry to hear about your problem.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise which payment method you have opted for and if you contacted your payment provider/bank already? If there’s any relevant communication, please forward it along with the payment receipt to petronela.k@casino.guru.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Nice try.

that doesn't come from me, apart from that it would also be illegal to put something in here

Netter versuch.

das stammt nicht von mir, abgesehen davon wäre das auch illegal sowas hier rein zu stellen

Dear tobi1976,

I'm not investigating if the transcript was really yours or not. You stated yourself, that you have been provoked during the communication therefore, I assume that your account got blocked.

The important thing is if you have received your refund. Could you please confirm it?

I didn't get the money back

ich habe das Geld nicht zurück bekommen

I fully understand your frustration, tobi1976. I will set the timer for additional 7 days and if there’s no development by Monday next week, we will intervene. Let’s stay positive and wait for the good news regarding your refund. Thank you in advance for your patience.

Nothing more will come, that's just the trick, that's just fraud

Da wird nichts mehr kommen, das ist halt die Masche , das ist halt Betrug

Hello tobi1976,

Have there been any developments since our last conversation?

no, they don't move

nein, die bewegen sich nicht

As it has been 3 weeks since the refund, could you please provide your bank statement proving that you haven't received the funds yet? My email address is petronela.k@casino.guru. Thank you very much in advance for your cooperation.

Hello all,

could you provide the bank statement to us too please?

Kind regards,

BeemCasino Team

this fraudulent casino has collected a total of over € 350 in deposits from me what should I prove there, they can see that exactly and then they blocked me. They should just transfer my money back to me and that's it, or open my account again and put the € 350 in there

dieses Betrugscasino hat insgeamt von mir über 350€ an einzahlungen kassiert was soll ich da nachweisen, das sehen die doch ganz genau und dann haben die mich gesperrt. die sollen mir mein Geld einfach zurück überweisen und fertig oder mein Konto wieder öffnen und die 350€ da rein packen

I'm asking you kindly to cooperate with us on receiving your refund. Please provide your bank statement. Thank you very much in advance.

Dear tobi1976,

We are extending the timer by 7 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.