Beem Casino - Hráčův vklad nebyl nikdy připsán na jeho kasino účet.

Hi everyone,

I deposited with Beem Casino on 23rd Nov 2021 at about 20.00 pm via online instant banking (Volt). The amount of 35 EUR was deducted from my bank account instantly.

Volt is supposed to be an instant deposit method.

After the incident I contacted live chat who told me this would be resolved "very soon" and I would be notified via email. I provided them with screenshots of the transaction from my bank account

The next day, however, the deposit still hasn't reached my casino account. I contacted them again and was told that the transaction was declined and did not reach them, which is absolutely wrong since it was my deducted from my bank account.

I am therefore asking for my deposit to be credited correctly to my casino account. Also, I used the bonus code ROCK140 for a 140% match deposit + 40 FS. This needs to be credited with deposit as well.

Hello,

Thank you very much for submitting your complaint and forwarding your payment receipt along with relevant communication. I’m sorry to hear about the issue.

I would like to warn you, that if your deposit has never been credited to your casino account, the only thing you can do is to contact your payment provider. They need to investigate, but bear in mind, that it’s a lengthy process which takes approximately one month. In these cases, the casino has its hands tied. Meanwhile, I would strongly recommend not to deposit any more funds until the issue is sorted.

Could you please advise if you contacted your payment provider already? Ideally, they should be part of the investigation.

I hope we will be able to help you to resolve this issue. Thank you in advance for your reply.

Best regards,

Petronela 

Thank you very much, Beem Casino, for your assistance.

Dear Rattekruemel,

Please let me know if there is any additional information that I have overlooked, but I’m afraid I will be forced to reject your complaint as unjustified. I wish I could be of more help. Thank you in advance for your reply and understanding.

Hello everyone,

of course I contacted my bank right away on 23rd Nov. I was told that the payment has left my account and was successfully credited to the recipients bank account. Also, I did not cancel the transaction during process as falsely claimed by Beem casino. The payment has not been credited back to my bank account as of 8th Dec. This issue has taken more than 2 weeks by now.

There is no "mysterious place" where a transaction could be hidden. Its either on my bank account or on the recipients bank account. And it is not on my account, so guess where it is and always has been.

In addition, my casino account is still blocked because of "AML regulations" which quite frankly is laughable considering the given reason is a transaction of 35 EUR that was lost by Beem casino.

This case is unresolved, I am still due my initial deposit. Beem casino hast not contacted me or helped in any way, yet.

Thanks everyone involved.

I understand, Rattekruemel. Could you please forward your bank statement from the relevant period (23/11-9/12)? My email address is petronela.k@casino.guru.

Dear Rattekruemel,

We are extending the timer by 10 days. Please, be aware that in case you fail to provide the required information in the given time frame, we will reject your complaint.

Unfortunately, we’re rejecting this case because the player hasn’t responded to our messages and questions. Therefore, we’re not able to proceed with further investigation or suggest possible solutions.

The player can reopen this complaint anytime.

We’ve reopened this complaint as per the player’s request. We would like to give this case one more chance to get resolved and help both involved parties to reach a satisfactory conclusion.

Thank you very much for providing your bank statements via email. I will now transfer your complaint to my colleague Peter (peter.m@casino.guru) who will be at your assistance. I wish you best of luck and hope to see your problem being resolved to your satisfaction in the near future.

Dear Rattekruemel,

I have looked at your case and understand the situation. I will contact the casino and see if I can help. I would like to invite Beem Casino to the conversation to participate in the resolution of this complaint.

Dear all,

could you please sent the player's bank statement to support@beemcasino.com? Thank you!

Kind regards,

BeemCasino Team

Dear Rattekruemel,

Do I have your permission to forward your email with the bank statements to the casino?

Hi,

you do have my permission. Thank you!

The email with the bank statements has been forwarded to the provided email address.

Dear Rattekruemel,

we'd thank you a lot for your patience and statements, we finished the investigation and found out that the money wasn't added to your balance automatically because of wrong data in the payment (Borseco Platform Limited instead of K1). Now your balance is corrected.

Thank you!

Kind regards,

BeemCasino Team

Thank you BeemCasino Team for the update and help.

Dear Rattekruemel,

Can you confirm that your deposit was now correctly added to your casino balance?

Hello everyone,

Beemcasino, it only took you 56 days to figure that out. What a great support you offer!

Also, I cannot confirm if the deposit was credited, because my account is still suspended and I can't login. Judging from the support speed so far, I will have to wait a further 56 days for you to reopen my account now.

This case remains unsolved after 56 days.

Dear BeemCasino Team,

When will the player get access to his account back?

Dear all,

already done, please check.

Kind regards,

BeemCasino Team

Thank you BeemCasino Team.

Dear Rattekruemel,

Can we consider the issue resolved?

Hi everyone,

and thanks to casino.guru for the great platform that you offer. It is truly appreciated.

Beemcasino took 56 (!) days to credit a deposit and in the meantime blocked my account and accused me of money laundry.

This casino is totally UNTRUSTWORTHY and should be AVOIDED AT ALL COST. Let this be a clear warning to everyone reading this.

They have predatory (bonus) T&Cs and use every trick in the book to stall the payments of legitimate winnings. They shouldn't be listed with a high ranking on casino.guru but instead be banned for totally rogue behaviour. Just take a look at the honest negative reviews and the insanely large amount of complaints against this casino.

All their "positive reviews" are fake and originate from new accounts with just a single own review.

Beemcasino is among the worst casinos out there. I wouldn't trust them with a penny. Avoid this establishment at all cost - for your own mental health.

Thanks again, casino.guru. This case is resolved - though in the worst possible way.

Dear Rattekruemel,

I'm glad to hear that your issue got resolved even though it took so long. I will now mark the complaint as 'resolved' in our system. Thank you for using the Casino Guru complaint resolution center. Don’t hesitate to contact us if you run into any issues with this or any other casino in the future.

Best regards,

Peter