Beem Casino - Hráč nemůže odstoupit.

Hello Marcel,

Thank you very much for submitting your complaint and I'm really sorry to hear about your issue. Please allow me to ask you a few more question before we would try to contact the casino.

Could you please advise how long have you been verified? Did you play with any deposit or no deposit bonus in the casino? If yes, did you complete the wagering requirements? Also please if you have any proof or communication with the casino regarding the case, forward it to nikolas.b@casino.guru.

Looking forward to your answer and I hope we will be able to resolve the case as soon as possible.

Regards,

Nick

Casino.guru

Hello, thanks for the quick reply.

Regarding the first question, I never received an email that I was verified.

When I made my first withdrawal request, it was rejected because I was not verified.

I immediately uploaded my documents and this was confirmed in the live chat. That was about 2 weeks ago.

I didn't play with any bonus or anything. Or not requested either.

Unfortunately I have not made any screenshots of the communications, but will do so from now on.

I now have a payout of 50 euros open for 2 days, like mine from

Customer service has been said and is waiting for a possible withdrawal for the second time.

Thanks in advance

Guten Tag, danke für die schnelle Antwort.

Zur ersten Frage, ich habe niemals eine Email erhalten, dass ich verifiziert sei.

Als ich meine erste Auszahlungsanfrage getätigt habe, wurde diese abgelehnt aufgrund dass ich nicht verifiziert sei.

Umgehend habe ich meine Dokumente hochgeladen und im Live Chat wurden dies auch bestätigt. Das ist ca 2 Wochen her.

Ich habe mit keinen Bonus oder derartigen gespielt. Bzw auch keinen angefordert.

Leider habe ich keine Screenshots von den Kommuntikationen gemacht, werde allerdings dies ab sofort machen.

Ich habe nun eine Auszahlung von 50 Euro offen seit 2 Tagen, so wie mir vom

Kundendienst gesagt wurde und warte auf eine mögliche Auszahlung zum zweiten Mal.

Danke im voraus

Hello Marcel,

I've run through the casino's term and I've found that the casino has a withdrawal limit of 1000€ per week. However after contacting one of the casino representative, he informed me that those limits apply for VIP players and for someone who has basic account in the casino, there is a withdrawal limit of 100€ per day.

I would definitely recommend to wait a few days, as you said that you have open withdrawals for 6 days. As the average withdrawal may take up to 2 weeks.

Please let us know if the payment would arrive as soon as possible, otherwise we will try to contact the casino if the withdrawal won't fit into that 14 days period.

Regards,

Nick

Dear Marcel,

Could you please advise if there's been any change regarding the case?

Payouts over 50 euros are now working. However, it takes a long time if you have won a lot of money.

Auszahlungen über 50 Euro funktionieren inzwischen. Dauert allerdings sehr lange wenn man einiges an Geld gewonnen hat.

Dear Marcel,

As your amount is not that high at the moment, I would recommend you to withdraw it by 50€ and maybe consider playing in a different casino if you are not satisfied in this one. Please let us know what amount do you still waiting for to withdraw.

Dear Marcel,

currently we don't have any withdrawal requests from you.

Kind regards,

Beem Casino

Dear Marcel,

We haven't hear from you in a while. Please note that the complaint will be rejected if we won't get any respond from you within the next 7 days.

The complaint will be now rejected for the above mentioned reason.