BDM Bet Casino - Hráčův účet byl neočekávaně uzavřen.

Yesterday without any notice or email sent they disabled my account. I have a lot of money in the account. Are you able to help me get my money ? I can't believe this has happened with their safety rating so good.

Dear Bainer1987,

Thank you very much for submitting your complaint. I’m really sorry to hear about your issue with BDM Bet Casino. I’m afraid, I will need more information regarding your problem. Please could you elaborate?

• What actions were you making before the blocked you?
• Did you claim any bonuses?
• Was your account ever verified?

I will be waiting for your reply patiently.

Best regards,

Nick

Hi nick,

I played both casino and sports while using BDM. My account was verified and I had received multiple payouts from them in the past. Then out of no where my account was disabled and they aren't returning emails to me.

I never claimed any bonuses.

Dear Bainer1987,

What did the casino tell you when you contacted them regarding this matter?

Would it be please possible to forward the communication between you and the casino to nikolas.b@casino.guru for further review?

Looking forward to your response.

Regards,

Nick

I sent you correspondence with Bdm. After weeks of extra verification which was beyond ridiculous they have no said they are processing payment. But I have not received a dime and I am very sceptical they will actually pay.

Thank you Bainer1987 for all the information provided. I will now forward your complaint to my colleague Natalia (natalia.b@casino.guru) who will be assisting you from now on.

Wish you best luck resolving it.

Regards,

Nick

Hi Bainer1987,

I have reviewed your case, and I'm sorry to hear about the issues you've faced with your blocked account. I will do my best to assist you by reaching out to the casino. We'll see what can be done once I receive their response.

Dear BDM Bet Casino,

I would like to invite you to join this conversation and help resolve the player's complaint. Could you please provide more information regarding this case? Specifically, are you currently reviewing the player's documents? Were there any other reasons for suspending the player's account?

I look forward to your prompt response. If you have any supporting evidence to share, please feel free to send it to my email at natalia.b@casino.guru.

Kind regards,

Natalia

Hello!

Thank you for bringing this to our attention, and we sincerely apologize for any inconvenience you've experienced.

The player's account was closed due to an administrative decision as stated in our Terms and Conditions under point 10.3. Please note that the balance was refunded to the player, who was in official communication with us during the process.

We remain committed to ensuring a fair gaming environment for all players. If you have further questions or require additional clarification, please feel free to contact us.

Best Regards,

BDM Bet Casino

yes they paid

Dear Bainer1987, please, let me know if we can consider your complaint resolved as you confirm receiving your money in full, despite the fact that we haven't received any detailed explanation from the casino about the reasons to close your account.

Dear Bainer1987,

We are extending the timer by 7 days. Please, be aware that in case you fail to respond in the given time frame or don’t require any further assistance, we will reject the complaint.

Unfortunately, the player has not responded to our last messages and questions. Therefore, we will reject this complaint despite the fact that the player received their remaining balance.

Dear Bainer1987, please feel free to contact us if you ever encounter any issues with this or other online casinos, and we'll do our best to help you.