Alexander Casino - Výběr výher hráčem je zpožděn.

I have a withdrawel of 1600 euro,thats the same as 18368 Norwegian kroner

It may seem that this casino will not pay out my winnings.

They also do not respond to my inquiries,when i send e-mail to them

I got 1 e-mail from them Friday the 1 of Mars,and was told that my withdrawel was approved from their side,and i will have the money before this weekend that was,or at the beginning of this week

I still havent got those money on my bankacount

I have attached this e-mail from them down by the upploaded documents as proof that what i am telling you is true

So now i hope you can help me

I feel powerless and dont know what to do to get my money

Hope to hear from you soon

Best regards Hans Christian F*******

Dear Gaysir8,

Thank you very much for submitting your complaint. We are sorry to hear about the issue with your withdrawal and understand your concern. However, please bear in mind that it’s quite usual for withdrawals to take a couple of days or even weeks to get fully processed. This means that it may take some time before your money appears in your account. This delay may be caused by unfinished KYC verification or a high volume of withdrawal requests.

That’s why we advise players to be patient, cooperate fully with the casino, and wait at least 14 days after requesting their withdrawals before submitting a complaint.

If your account has been successfully verified, your game history checked, your withdrawal approved by the casino, and you still haven't received your winnings by 14 days since requesting the withdrawal, please, let us know and we will intervene and try to help you.

Thank you in advance for your patience and understanding.

Best regards,

Petronela

I will not wait for 2 weeks i want you to investigate this casino,and i want you to contact them

I am not satisfied with your services until that is done.

I have played at many casinoes over the years,and i know exactly how long it takes when i withdraw money to

my bankacount,it usually takes 1-2 businessday,and now it has gone 4

The bad feeling i am left with now is simply that this casino is never going to pay out my withdrawel of 1600 euro

So no i hope you Casino Guru can help me so i can have the money to my bankacount

Hope to hear from you soon

Best regards H*** C******** F*******

Hi Gaysir8,

As mentioned before, here at Casino.Guru, we allocate a two-week timeframe to address delayed payment cases. We initiate contact with the casino only after this two-week period from the withdrawal request. It's essential to note that we refrain from reaching out to casinos prematurely, and the majority of cases are successfully resolved within this specified duration. To keep you in the loop, I'll set a timer for an additional 4 days, bringing us to the two-week mark since your withdrawal request. If there are no updates by then, we'll proceed to contact the casino on your behalf.

Thank you.

Additional comments from the player:

Hi

The problem is solved no i have got the money thanks for helping me

As the problem has been successfully resolved, we will now close the complaint as ‘resolved’ in our system. Thank you very much, Gaysir8, for your cooperation and confirmation, and please don’t hesitate to contact our Complaint Resolution Center if you run into any issues with this or any other casino in the future. We are here to help.

Best regards,

Petronela

Casino.Guru